dont waste your valuable time with SpotCheck Services
So I guess I’m not the only one who has been badly treated by Spot Check services!!
The quick reply is - if you are an honest Mystery shopper stay away from wasting your time doing any shops for this company!
I had done mystery’s shops for them for over 6 years and then one day I went to log in to check something and couldn’t . When I contacted them I was told that I couldn’t log in because I had been deleted as shopper from their shopper base!. So not even the courtesy to tell me at all.
When I asked for a reason ,I was told that I had three rejected shops which was their criteria to dismiss a shopper –when I argued that I had not had three rejected shops in the last entire year let alone in the last little while and that they had made a mistake, they finally agreed to send me a copy of the notes on my shopper file. Well to my total shock the so called “three strikes” were spread out over the entire time of the more than 6 years I had worked for them!!!!
Also all three strikes were under extenuating circumstances that had happened at a shop/during shop that I as a shopper had no control over. I recalled all three situation vividly because they were so unusual and I had sent copious notes in explanation of what had happed during each situation at the time of my reports. However the really upsetting thing was that the so called unbiased reviewer of the shops didn’t include a single word of any explanations etc. from all the notes I had sent extra for each situation and in one case they has even insinuated I was lying and in that specific case I even had pictures and a digital voice recording that I offerd to them to use to prove what I had reported was true. That situation was a total loss for the business involved as there was definitely something “funny” going on with the staff and “reliable” video surveillance at that retail location. I replied to the manager and sent her all of the detailed information and extenuating circumstances for the three so called strikes but I never got the courtesy of a reply!
So all in all if you are an everyday normal human and from time to time have an oversight or make a mistake then don’t waste any of your valuable time even signing up as a shopper for this company. In addition to holding small mistakes and the occasional oversight against you from Day One which in my case was over 6 years, the pay is low, there is constant losing of receipt submissions [and they required you mail in originals ] so the shoppers does not get paid, reviewers who consistently leave out important information when extenuating circumstances arise and a manger who simply doesn’t care ! I really feel bad for that one retailer that never got the facts as I know it “cost” him and could still be costing him!
This company is always looking for shoppers so your all now know why! Your time and mystery shopping skills are valuable so offer them to other mystery company's who not only will have realistic expectations of performance but don’t ’t allow their report reviewer to insinuate you are lying without telling you and whose mangers doesn’t refuse to read and/or listen to evidence of the facts when you have it –it will save you and the companies you mystery shop from grief and loss .
Ps -still waiting for final monies they owed me for shops I had done the previous month and I never have seen it show up in my bank account
