HORRIBLE experience with Spot Check Services mystery shopping

[countryfan35]

Just a note to follow up. The owner did indeed spend the time and money to resolve the issue. I a impressed and I hope the rest of you with legitimate issues have them solved as well. Good luck to you all.

[prism1]

Anyone else have feedback about this company??

I have performed over 20 shops for them with no problems. Today, I get an email saying a shop I did (restaurant shop, 50 bucks out of pocket expense) was rejected and subsequently I am deleted from their database and do not get paid.

I actually called to get clarification to the Manager, and she basically said that even though she did not read my report she would not do anything. She could not even clarify for me what had happened. I'm totally pissed as I worked for 1.5 hours PLUS paid for my meal, came home and spent a hour filling out a report and no one has the decency to treat me like a human being and explain what I did wrong. I've had 22 shops with them, and 4 times out of all of those I was asked for clarification on something (usually things like, describe what the sales person was wearing). Never any warning about bad report writing or anything. I don't think it's fair to remove someone from their database with no explanation with no warning system at all. I mystery shop with 4 other companies and have never had this sort of treatment. Definitely would not recommend you sign up with them unless you are willing to risk getting rejected with no explanation and being out of $$.

I have done hundreds of shops for Spot Check and have never had a shop rejected. If I had missed seeing a pool table and that was a requirement to look for I would expect the report to be rejected.