Hell-Mart NIGHTMARE with a Happy Ending

[annedougherty]

I got an envie back from a VWT containing a total of SEVEN! Fusion Razor coupons, and I found another one in my stash yesterday, so what's a girl to do, but RUN to Hell-Mart without makeup and hair done to use them

So, found everything in the store, got to the cash, and got the NASTIEST glare EVER from the cashier when i hand her my coupons. I was all smiles and told her I had everything organized in order on the belt. She looks at the razor coupon and loudly declares it's no good on this razor. She wouldn't even tell me why! Just kept saying no. I was waiting for her to say it wasn't pictured so I could use the line about 8x10's lol, but nope, no good reason, I just couldn't use it. So I asked her to please call over a manager, she says "FINE, I'll go ask someone" and RUDELY tells ME not to be defensive?! In the process of storming off she knocks my coupons all over the floor.

She returns and says, "they said no." "Why?" I inquired.

"Because it says NEW." And she points to the package.

Oh for the love of god. Me: "Call her over here please."

So, the woman she went to ask came over and I explained that it says "good on any." The cashier is standing there grinning and I want to slap her, seriously, and I'm not particularly violent lol. The two of them are now staring at the coupon, and I once again I say "it says any." The "one in charge" snottily says "I'm trying to read." So I said "Are you reading the word ANY??"

After staring at the coupon for another good 30 seconds, she says okay. By this point my blood is boiling. I'm not having a good week as it is, I'm feeling particularly fragile, I can barely handle confrontation as it is, so by now I'm a shaky mess, when she says "Wait a minute, it says one per purchase. You can only use one."

AHHHHHHHHHHHHHHHHHHHHH! I am NOT walking out without those razors so I said, "Listen, I understand the two of you REALLY don't want me to have these razors, and that you seem to be enjoying treating me like I'm trying to do something wrong, but I'm not going to stand here and be treated like a criminal for trying to use them. I didn't start using coupons yesterday, and you didn't start working here yesterday, and you and I both know I can use one per item." (I get REALLY articulate when i get really mad lol)

I think in that moment she felt really bad because I swear I was close to tears. She apologized, and said she didn't want to make it personal and for the cashier to put them all through. I apologized to her and said it wasn't her fault, things got off on the wrong foot, and I glanced at the cashier. The "manager" apologized again, and said "that shouldn't have happened," glancing at the cashier while she said it. It was like a silent agreement that the nasty cashier got us both riled up.

So, nasty cashier rang through the rest of my stuff and was nice as pie from that point on, and when she was almost done, the manager lady came back up to me, and said, "you know what, I don't usually do this, but I'm really sorry, and I think this calls for a hug." AND SHE HUGGED ME! And I almost cried! lol omg, I can only imagine what the people behind me in line were thinking lmao!

Anyways I hope that nasty cashier gets a talking too. She looked scared when i left. When you get a customer that upset that they look like they need a hug??? lol too funny

Here's my brag:

3x Nutrigrain Bars 1.97 - 3x 1$ coupons
8x ProGlide Razors 5.00 - 8x 4$ coupons
1x Gillette Body Wash 3.97 - Free WUB Fusion Razor
1x Charmin Wipes 2.48 - $1.25 coupon
1x Tasters Choice Singles 1.88 - FPC
1x Melitta Filter 2.67 - FPC
4x Mott's Fruitsations 1.47 - 2x $1.50 WUB 2 (just got off the phone with the company though. To add to this mornings trauma, while putting them away, I notice that one container looks half empty, and sure enough, it's all over the box, which smells um, ROTTEN! So I open it up, and they were PUT TOGETHER with a hole in the foil, and there were dead maggots everywhere. YUMMY!!!!! Needless to say, they are sending me coupons.
1x Cottonelle Wipes 3.88 - FPC

OOP = $21.91 ($6.89 tax)
Coupons Used = $51.65

[Litesandsirens911]

wohoo! Good job standing your ground, wtg on the purchase!

[kittyc]

OMG
I am proud of you =)

[kittyc]

U got the cottonelle fpc already?

[WandaM]

Wtg

[Sally888]

wow! glad you stood your ground, although the hug would of freaked me out haha!

[KK7]

woot you newbie skank

[Melissa13]

I'm glad everything turned out good in the end. It still blows my mind how we are treated sometimes for using coupons. I had the same kind of arguement at WM when trying to buy the Centrum with my $4 coupons. You can only use one. Ugh!

As for the Mott's incident, that is pretty gross! I hope they really make it up to you.

[seylz_gurl]

Awww glad it all worked out in the end. .

[BuggaBugga]

You rock Anne!! Super yuck about the maggots!!!!!

[i_love_to_save]

OMG i cannot believe some ppl.... cashiers really need to get re-trained.... good for you Anne you could use all of your coupons..............

[Sunraven]

OMG
I am proud of you =)

Are you proud that she only used one Nescafe FPC per transaction?

WHO ARE YOU? You are not kitty!

[kittyc]

Are you proud that she only used one Nescafe FPC per transaction?

WHO ARE YOU? You are not kitty!

I didnt notice that
I was reading her post

Um, not proud of you anymore, u spend too much time with Sunraven

[FallenPixels]

Good for you standing your ground!

[zucchinni]

You are amazing! I wish I could be so articulate, I usually just say something lame and once I am out of the store I think of the right things to say.