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Thread: Unable to contact EI by phone
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Wed, Jan 11th, 2012, 09:42 PM #1
I have been trying to contact EI by phone 800-206-7218 for the last two weeks and still unable to talk to a live person because their call volume is too high and unable to connect my call and to try me call later.
I'm on mat leave right now and during my mat leave my employer paid out my employer RRSP contribution and sent EI my adjusted ROE back on September 2011. I'm trying to call them to see if I'll get more money or would I owe them money
Anyone else having the same issue as me?This thread is currently associated with: N/ALast edited by pandora1437; Wed, Jan 11th, 2012 at 10:27 PM.
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Wed, Jan 11th, 2012, 09:56 PM #2
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Wed, Jan 11th, 2012, 09:58 PM #3
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Christmas break is a very popular time for EI. You do have the correct number.
I tend to have better luck with the governments in the middle of the week.
I haven't been calling EI, though, so I can't help with that. Sorry.
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Wed, Jan 11th, 2012, 10:18 PM #4
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Try calling early in the day. I tried last week in the afternoon, and their call volume was too high to even add my call to the queue.
On another note, I'm supposed to be collecting EI maternity benefits. My last day of work was November 10. I finally got through to them two days ago, as they hadn't processed my claim according to the website. I think things are finally on their way to getting done.
Good luck!
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Wed, Jan 11th, 2012, 10:21 PM #5
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I'm pretty surprised at my experience thus far after following a lot of the problems others on here are having. I submitted my app for EI on January 2nd from my December 31st layoff and the updates were quick.
Of course I had a decent sized payout, so I won't see anything from them until mid-March, but it was mere days for the info to show up for me. My ROE was submitted electronically by my employer though, so I'm not sure if that makes a difference compared to others.
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Wed, Jan 11th, 2012, 10:28 PM #6
I'm on mat leave right now and during my mat leave my employer paid out my employer RRSP contribution and sent EI my adjusted ROE back on September 2011. I'm trying to call them to see if I'll get more money or would I owe them money.
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Wed, Jan 11th, 2012, 10:29 PM #7
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Wed, Jan 11th, 2012, 10:31 PM #8
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Wed, Jan 11th, 2012, 10:52 PM #9
Try ealry when they just got to work
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Wed, Jan 11th, 2012, 10:57 PM #10
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Wed, Jan 11th, 2012, 11:01 PM #11
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Wed, Jan 11th, 2012, 11:03 PM #12
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Wed, Jan 11th, 2012, 11:10 PM #13
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If you have one near you, go in person. It was the only way I could get a human being. I found that I get booted off their system more often than I get through. But the times I would get through was around 2 p.m. in the middle of the week. It took them 3 months to process my first payment after I called them many times. They told me they are low staff and there's too many people unemployed right now. Double whammy ties up the phone lines.
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Thu, Jan 12th, 2012, 08:04 AM #14
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I had to wait over seven months for EI to finally give me my mat pay.. going on My Service Canada Account was useless. Went to see someone in person and that didn't help either. Didn't seem like they knew any more than the people at the center did. Phone lines have been like this since May and probably before that too. It's sad cause I already had a claim, didn't understand why I had to wait so long when they didn't require any documentation and I just wanted to see if I was eligible. If I didn't start seriously calling them everyday in November, I probably still wouldn't have any money.
I feel for people out there going through EI right now
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Thu, Jan 12th, 2012, 11:21 AM #15
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