What is the policy?

[Shirnette]

I went to SDM last night but forgot to ask. Maybe an avid SDM/Optimum Card fan may know.

1) When purchases are made & points are given, are the points taken back if the item(s)is (are) returned?...I've never done this at SDM but may have to one day so good to know. I know Zellers didn't take back points when purchases were returned(was surprised about that)...For some reason, I'm thinking the'll take them back...not sure though.

2) Will points be rewarded for both purchases if 2 different VIB coupons (points amount could be different for each one though) are used for the same product but in different transactions?

Thanks in advance for your response(s).

[SavenRaven]

1) Yes, in most cases, points will be lost on the value of the item returned. If the item was purchased during a promo (20x WUS $50, 18500 WUs $75) Be careful that the value of the item doesn't take you below the promotional threshold of the promo the item was purchased during.

2) Yes, you can buy the same product twice (in separate transactions) and get the VIB bonus coupon points twice.

Hope that helps.

[luckbealady]

Just to add to SavenRaven's post, as long as your UPC codes for the VIB coupons are different (I'm guessing they would be if the point amounts are different) you can use both in 1 transaction, provided you buy 2 of the items.

ie. 1 VIB coupon for 2000BP when you buy Pampers wipes and 1 VIB coupon for 1500BP when you buy Pampers wipes - you can buy 2 pampers wipes in one transaction and use both coupons.

[crafter]

Thanks for your clarification on losing points if we return an item bot during a 20x promo. Just want to double check...
We picked up the ironman3 blue ray/dvd combo on Friday with the 20x cpn. The dvd works but not the blue ray. We exchanged it yesterday during the bonus redemption event. We ran into the same problem, blu ray doesn't work but dvd does. They told us that we could return it if we had the same problem but from my understanding, it could create a problem with points.
i.e. I spent exactly enuf on Friday to get 25,000 points with the 20x coupon using cash and cpns
we then redeemed 25,000 points yesterday to get $50.00 in free merchandise.
So if I returned the blu ray, I would lose points on $31.99(price of Ironman3) and then be short for the redemption we made yesterday.
So it's best for me to hang onto the combo blue ray/dvd since the dvd still works...right?

1) Yes, in most cases, points will be lost on the value of the item returned. If the item was purchased during a promo (20x WUS $50, 18500 WUs $75) Be careful that the value of the item doesn't take you below the promotional threshold of the promo the item was purchased during.

2) Yes, you can buy the same product twice (in separate transactions) and get the VIB bonus coupon points twice.

Hope that helps.

[fayemercier]

Thanks for your clarification on losing points if we return an item bot during a 20x promo. Just want to double check...
We picked up the ironman3 blue ray/dvd combo on Friday with the 20x cpn. The dvd works but not the blue ray. We exchanged it yesterday during the bonus redemption event. We ran into the same problem, blu ray doesn't work but dvd does. They told us that we could return it if we had the same problem but from my understanding, it could create a problem with points.
i.e. I spent exactly enuf on Friday to get 25,000 points with the 20x coupon using cash and cpns
we then redeemed 25,000 points yesterday to get $50.00 in free merchandise.
So if I returned the blu ray, I would lose points on $31.99(price of Ironman3) and then be short for the redemption we made yesterday.
So it's best for me to hang onto the combo blue ray/dvd since the dvd still works...right?

You may want to update the software on your blu-ray player. I had the same problem in the past and the update quickly resolved it! Good luck

[torontogal12]

Doesn't matter anymore but Zellers definitely took back the points. I worked at Zellers customer service desk for 8 years.

[renegado]

So if I returned the blu ray, I would lose points on $31.99(price of Ironman3) and then be short for the redemption we made yesterday.
So it's best for me to hang onto the combo blue ray/dvd since the dvd still works...right?

If you return the movie, you will lose 6200 points. But if you already redeemed those points, you don't have to worry about your redemption. If your redemption reduced your points balance to less than 6200 points, you will have negative points after returning the movie -- that's all. They can't take back points you've already spent, or charge you $$ for a portion of your redemption merchandise, after the fact, because it turns out you didn't have the points to pay for it. (Is this making sense?)

If you go into negative points, you can continue "earning" points until you're out of the hole, or start again at zero with a new card.

It sounds like a software update is the solution, though.

[crafter]

If you return the movie, you will lose 6200 points. But if you already redeemed those points, you don't have to worry about your redemption. If your redemption reduced your points balance to less than 6200 points, you will have negative points after returning the movie -- that's all. They can't take back points you've already spent, or charge you $$ for a portion of your redemption merchandise, after the fact, because it turns out you didn't have the points to pay for it. (Is this making sense?)

If you go into negative points, you can continue "earning" points until you're out of the hole, or start again at zero with a new card.

It sounds like a software update is the solution, though.

Thanks! Glad I asked..good to know for future events too

[crafter]

You may want to update the software on your blu-ray player. I had the same problem in the past and the update quickly resolved it! Good luck

What a great idea! Didn't realize you could update it. Any suggestions on how to go about updating it?

[fayemercier]

Look up the manufacturer online (i.e. Sony) to find the free software update. Save the file to a USB key and then plug the key into the blu-ray player. There may be other ways to update the software - this is what I used

[crafter]

Look up the manufacturer online (i.e. Sony) to find the free software update. Save the file to a USB key and then plug the key into the blu-ray player. There may be other ways to update the software - this is what I used

Perfect I'll do the exact same thing! Thanks again really appreciate it!

[danip467]

I have been able to get around this issue in the past. Yes you will lose your points if you do a straight return off of your receipt. But explain your situation to the manager, and ask them to do an exchange without using the original receipt. I have done this before, where if the item was $15, take $15 worth of other product up to the counter and say, I will buy this other stuff so that Shoppers still has the money I spent to get the points, but this dvd does not work and I want to return it without losing out on my points.

[Longtimeretailer]

Not trying to be smart or anything but are you sure you dvd player is a blu ray player. blu ray will not play on a normal player. just wondering?