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Thread: beware dollarama
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Mon, Jul 14th, 2014, 10:12 AM #31
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Tue, Jul 15th, 2014, 12:54 AM #32
- Join Date
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Dollarama doesn't, but dollar tree does!
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Mon, Jul 21st, 2014, 08:51 PM #33
Since Dollarama has a no refund or exchange policy, it actually is a 20 minute process. You need to have all of the items, all of them, and the receipt, and then scan all of the items again, and then manually void the items that were over-scanned or are being returned with an exception, and then override the computer to give the money back without the computer thinking the till float is out of balance, and then finally get contact information, write-up the problems, and then call them into the district manager and explain what happened. I completely understand that it can be at the fault of the cashier, but if the difference is only a dollar and the customer doesn't seem completely upset about it, the management and staff will basically beg you to take something for the difference rather than go through that entire experience, because in the end to walk away with your $1.13 is probably less gratifying than wasting 20 minutes on a bag of candy worth of stress. BUT, if it really is important to you at any time, you can fight it or call Dollarama customer service at head office.
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