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Thread: Canadian Tire sucks!!!

  1. #1
    Canadian Genius Tweets77's Avatar
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    Short version....

    Just got back from Canadian Tire (35 minutes away from our house) and DH purchased a new mig welder. Not a cheap piece of equipment. He unpacks his new toy and one of the regulators is broken off. The box was sealed and had not been opened and resealed. This was the only one in the store. He calls the 1-800 # and guess what? They cannot replace the broken part! They told us to go back to the store and exchange it. DH explained about living 35 minutes away, and she just said oh well. Nice....I think we will stop shopping there for tools of any kind.
    This thread is currently associated with: Canadian Tire, Guess


  2. #2
    Smart Canuck
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    Try going through the actual company that makes the product...Its not up to Canadian Tire to replace the part. They are willing to take the item back for exchange or refund, I don't think that's a bad thing on Canadian Tires part??? Good luck
    Ciel, ticul, luckbealady and 1 others like this.

  3. #3
    Smart Canuck toban's Avatar
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    I would try calling the 1-800# again and ask to speak to a manager. That bites they won't replace the part. I hope it works out for you!
    Tweets77, Ciel, ticul and 1 others like this.

  4. #4
    Canadian Genius Tweets77's Avatar
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    Yeah, It is a Mastercraft machine and they are the ones that told us "just to take it back"
    Ciel, ticul and TooCouponCrazy like this.

  5. #5
    Smart Canuck
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    Quote Originally Posted by Tweets77 View Post
    Yeah, It is a Mastercraft machine and they are the ones that told us "just to take it back"
    Then I guess your title should say "Mastercraft Sucks"...Hopefully you can get it worked out and get your money or part.

  6. #6
    CaToonie lghend's Avatar
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    The 1-800 number can advise you to return it to the store but the store owner has the power to decide whether he will allow you to return it. Head office doesn't control individual stores. Found this out the hard way. I don't shop there, I shop where the return policies are guaranteed.
    abbasgirl, Ciel and ticul like this.

  7. #7
    Canadian Genius Tweets77's Avatar
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    Update**** DH has repaired the brand new welder and is keeping it after extensive testing. I have let Canadian Tire head office know what we think about doing business this way. (Personally have no desire to shop for things like this again!)
    $$avingmom, Ciel, ticul and 2 others like this.

  8. #8
    Canadian Genius wolfwoman's Avatar
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    There's a reason it called "Crappy Tire"
    Just call me Wolfie

  9. #9
    Smart Canuck tobiwobi's Avatar
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    Quote Originally Posted by peachies View Post
    Then I guess your title should say "Mastercraft Sucks"...Hopefully you can get it worked out and get your money or part.
    isn't mastercraft canadian tire's house brand? (same as equate for walmart, etc.)
    Ciel and TooCouponCrazy like this.

  10. #10
    Smart Canuck Purdee's Avatar
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    we have not had good experience with Mastercraft tools
    Mastercraft = Mastercrap

  11. #11
    Mastermind TooCouponCrazy's Avatar
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    Ugh, not good at all. Glad your DH managed to fix it though.

  12. #12
    Smart Canuck luckbealady's Avatar
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    Quote Originally Posted by Purdee View Post
    we have not had good experience with Mastercraft tools
    Mastercraft = Mastercrap
    Yeah, that's what we've found too.

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