New Cash Register System at Metro

[Shine_eye]

As you may be aware, Metro has a new cash register system. I went to Metro yesterday for my usual grocery shop to realize their system will only allow you to enter a certain number of coupons. Anything beyond that number must be approved by a manager, so it meant that the manager had to override each of my last 6 coupons. I felt terrible for the people behind me and the cashier too, as it took a few minutes to do this.

One of the reasons I don't shop at Loblaws and No Frills is because their systems do this as well. It's not a huge deal or anything, but it's annoying to know this will be my weekend experience for the near future.

Anyone else experiencing this?

[suependous]

I was in there recently and wanted them to simply check a price on an item for me and it took over 10 minutes...

[wendymac]

I shop at Metro often because I'm an airmiles junkie but its service is miserable. I've given up shopping at night because the butchers are off (or might as well be) at that point and their "sales" meat is always gone. The few times I was able to let someone know that I needed e.g. a pound of sales burger, I waited fifteen mintues for them to get it for me. Ah, well. Airmiles...just think airmiles.

[GracieAnne]

Yes, I went there about a week ago, apparently that was the first day and the cashier knew nothing. Just happened that the customer in front of me used up the last of the register receipt roll, it look almost 20 mins for her (plus 2 managers) to figure out how to put a new roll in. Then, I hand the cashier 3 coupons, and she looked like me like I handed her a spider. That took another 10 mins for her to figure that out. I finally got out of there and was like phew, did they not train these cashiers at all before it was implemented?

[walkonby]

lol!! GracieAnne I just had to find a suitable pic for that post of yours.



OP, thanks for the heads up about the change at Metro regarding coupons. I'll remember to pack extra patience if I return for a shop there.

[tjthemanto]

Yes, I went there about a week ago, apparently that was the first day and the cashier knew nothing. Just happened that the customer in front of me used up the last of the register receipt roll, it look almost 20 mins for her (plus 2 managers) to figure out how to put a new roll in. Then, I hand the cashier 3 coupons, and she looked like me like I handed her a spider. That took another 10 mins for her to figure that out. I finally got out of there and was like phew, did they not train these cashiers at all before it was implemented?

Lot of stores have started hiring new people , especially cashiers for the X'Mas rush. They are just throwing them to the lions, not bothering to train them or properly showing them anything.

They are just using them and are going to dispose them off after X'Mas, so their foolish logic is why waste our time and money in training them properly..they are not going to be here for long anyways.

Lot of customer's and newbie employees are suffering due to this

I actually feel sorry for these new guys due to their short sighted managers and supervisors.

[cyn88canada]

One of the reasons I don't shop at Loblaws and No Frills is because their systems do this as well. It's not a huge deal or anything, but it's annoying to know this will be my weekend experience for the near future.

I didn't know about Metro, so thanks for posting.

For No Frills and RCSS, I think the limit is $10 in coupons before an override is required. If you don't need all your purchases on one receipt, you can break it up into several transactions and avoid having to wait for the Supervisor.

For instance, I had $12 in coupons once, and just separated my items into 2 payments so I could use $6 of coupons each time -- no need to wait for Supervisor. Saves time, and the cashiers don't seem to mind.

This may work at Metro, too.

[GeorgiaK]

At the Maxi et Cie stores in my area, most of the cashiers have the supervisor code to overide the coupon limit. This makes it a lot faster.

[annedougherty]

I've never seen this as much of a hassle.

[FallenPixels]

It has been that way at mine for ages. The cashiers seem to have different limits too as some don't even override them. It will get worse as they hire new Xmas cashiers too

[YOU AND ME]

I do like cyn88canada if i have $20 in coupons i broke it up into 2 transactions much easier