Changes Coming to Personalized SDM Coupons - not confirmed

[Anna Michele]

Good thing we have eachother to compare notes

[kimijeen]

9001 digital coupon not available.....so that is what is coming?!?!?! I have had that print on my receipt for a couple of weeks......let the fun begin!

I can confirm that the changes are happening because my store is the first test market and it starts at the end of this month.
They know me there so it was explained how it was going work. Every week we have to go on their website and enter our optimum points card number to load the offers.
I made 4 very small transactions and got 4 surveys today.
I can already see some problems because of the snack/candy and snack/food coupons sometimes get rejected. I wouldn't know otherwise. This will eliminate long lines, fraud and abuse towards staff ( I'm surprised that the store doesn't call the police from what they have told me). A plus for me would be getting the SDM promotions that I never get when I use my personalized coupons.
I just noticed on my receipts it says Digital Coupon Not Available - 9001 below all the points information.

[Anna Michele]

9001 digital coupon not available.....so that is what is coming?!?!?! I have had that print on my receipt for a couple of weeks......let the fun begin!

Noooo i think we are in the same city

[peachies]

Because of all the potential problems, promos etc I would rather keep the printed format or show the coupon from your phone. I'm not looking forward to loading them to my card. So many problems, prob won't be able to combine promos etc. Way too many problems and far too many phone calls to head office for missing points....Uggggg...I have a feeling this will not be good

[SavvyLady]

I'm trying to be positive..but I would like the option of either using print outs or go on their site weekly and key in our optimum number..I'm a creature of habit, I've figured out how all the promotions, coupons, e-mails and discounts work best for me..I hope it doesn't change!!

[SavvyLady]

I think it may already be happening. I had 9500 pts removed from my account yesterday. The only explanation I can come up with is that I used the 8000 bp coupon and a 1500 vib coupon on a 20x day a couple weeks ago It was a campaign adjustment -9500. I figure they checked out my account and removed the double dipping of points. Anyone else have points removed this week?

I would definitely be calling head office..I was always told that if the coupons work then it's fine!! The only way I buy some products is because of the points..if they didn't give me the points I wouldn't have bought the product!! There is no way they should be allowed to go into your account and take points unless they put the points there by mistake...also, they should e-mail people first if they feel there's a discrepency!!

[ticul]

Thank you all for this information............................

[macw1960]

I guess I will just wait and see what happens.

[vw_girl]

Thanks for the heads up! So glad we have such a great community here to compare notes.

[nalaric]

scared to call.... blurry lines. Not sure I want to know. Easy come (sometimes). Easy go?

Ok - just called! Not near has bad as I was dreading! I had a 20x points coupon (9500 pts) that they were supposed to put on my account Feb 14, and they put them on Feb 5, and Feb 12... realized they doubled it, and took them off again Phew! I can't believe I didn't clue into that! I keep very close track!

[amira84]

Ok - just called! Not near has bad as I was dreading! I had a 20x points coupon (9500 pts) that they were supposed to put on my account Feb 14, and they put them on Feb 5, and Feb 12... realized they doubled it, and took them off again Phew! I can't believe I didn't clue into that! I keep very close track!

That's great to know that you called. 9500 is a lot of points!

so now you know for sure that you didn't do anything wrong using those 20x pts and 1500 pts vib coupons together. Happy pts collecting!

[coupon girl]

ohh I will be glad if we load them to our card -no printer here -and I love the way p.c program works -no problems at my end -and I always only get 1 item anyway

[jsmile]

I"m just going to take it as it comes. There's nothing I can do about it but adapt. Hopefully the new changes work out in our favour. But in the meantime, I'll just wait until they make the changes before I voice an opinion about it.

[CrazyQT]

Always expect a few bumps in the road until they get it out and rolling and can figure out where they need to make adjustments. Patience goes a long way

[Bargain Seeker]

Back to the drawing board. We'll figure it out in no time I am sure.