Did anyone else notice this "fiery" hot deal?
In the SDM flyer ending on April 24th, 2015 there is an advertisement for Whiska's cat food
or Temptation's cat treats 2 for $3 or $1.99 each.
Attachment 280432Attachment 280433
The deal seemed too good to be true, so I checked multiple times on their website/flyer page and official Facebook; there were no retractions or notices of it being a misprint.
Off I went to SDM at 10pm on the last day of the promo.
I looked all around the store and there were no signs stating a misprint. Not on the front door, where the flyers were or on the shelf were the product was.
I picked up six bags of 2kg cat food, same size, flavour, everything as the ad and
surprise they scanned at $9.99.
I brought up SCOP and was told I had picked up the wrong item. So, which one is the correct item? They pointed to the Temptations treats...uhmm...no.
The text reading "Whiska's cat food" and a photo of said food isn't there for decoration. It's on sale!
The cashier, also a supervisor (no managers around, I asked) wasn't budging.
The line up behind me was starting to grow and I wasn't in the mood to argue after a 13 hour day.
I left and just prior to this, sent SDM a lengthy E-mail as well as a Facebook message.
What do you think of this situation?
While there maybe a possibility that this
was some kind of misprint ('cause let's be honest, SDM would never have an advertised deal THIS amazing), it wasn't corrected anywhere- on or offline.
Section 1 of the SCOP policy states:
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honored; and
(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.
I should also mention that at the bottom of the flyer's page, it states
"Products & pricing on this page are available at all stores."
Oh really.
P.S. Tank loves Whiska's and I don't feel bad for giving it to her! She's the perfect weight and has done well on it.
She'll be 13-ish this year!