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Results 16 to 30 of 30
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Mon, Dec 14th, 2015, 06:42 PM #16
- Join Date
- Feb 2014
- Location
- Ontario
- Posts
- 4,937
- Likes Received
- 11414
- Trading Score
- 0 (0%)
SDM should put a page "temporarily out of service, check back later" so we don't keep trying to log into a system that is down. It's confusing and frustrating for their customers.
I'm sure it doesn't help that when their trying to restore service, that we keep banging away on the log-in screen. It's basic 123 of web etiquette... (I think I'll call them when the dust settles.)
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Mon, Dec 14th, 2015, 08:22 PM #17
I am trying to log into the system and no go. I really wanted to know what offers I had left before going there today as I was thinking of getting stuff there instead of at Food Basics. Heck I know I haven't loaded any offers so I can't do anything right now. Tick, tick, tick til Food Basics closes too. :S
Last edited by DeViLzzz; Mon, Dec 14th, 2015 at 08:23 PM.
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Mon, Dec 14th, 2015, 09:06 PM #18
- Join Date
- Feb 2015
- Location
- Winnipeg
- Posts
- 752
- Likes Received
- 2433
- Trading Score
- 0 (0%)
Seems website and app are working now.
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Mon, Dec 14th, 2015, 10:32 PM #19
- Join Date
- Jan 2009
- Location
- West of the Tdot
- Posts
- 36,219
- Likes Received
- 21143
- Trading Score
- 173 (100%)
Their system us down so frequent, it is ridiculous that a large corp has that many issues. I remember bonus redemption one time when the entire optimum system was down
Sent from my Arc using Tapatalk
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Mon, Dec 14th, 2015, 11:59 PM #20
- Join Date
- Mar 2014
- Location
- Comox, B. C.
- Posts
- 3,864
- Likes Received
- 11036
- Trading Score
- 3 (100%)
^exactly.
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Tue, Dec 15th, 2015, 01:25 PM #21
- Join Date
- Feb 2014
- Location
- Ontario
- Posts
- 4,937
- Likes Received
- 11414
- Trading Score
- 0 (0%)
Web etiquette 101... Danone did a good job of posting an outage message. The nice part of it was that is multi-language and very festive.
I contacted SDM about a future web outage message, and SDM Rep was uninterested in the suggestion. Oh well, time for a letter to Head Office.
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Tue, Dec 15th, 2015, 01:32 PM #22
- Join Date
- May 2010
- Location
- Hamilton, ON
- Age
- 46
- Posts
- 23,415
- Likes Received
- 14235
- Trading Score
- 254 (100%)
I didn't shop last night and I wonder how many shopped and didn't get the points and either didn't realize, or can't be bothered to call. Nevermind a message online, they should also have to tell you in store if its down...but we know how sdm is lol
Sent from my MotoG3 using Tapatalk
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Tue, Dec 15th, 2015, 01:44 PM #23
- Join Date
- Apr 2010
- Location
- Calgary
- Posts
- 661
- Likes Received
- 1111
- Trading Score
- 15 (100%)
I had 5x for milk. Went today and purchased it but the 5x the points didn't show. I called and it took a long time to talk to someone. But my points were added. So there still appears to be an issue with digital offers today.
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Tue, Dec 15th, 2015, 04:17 PM #24
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Tue, Dec 15th, 2015, 05:29 PM #25
- Join Date
- Feb 2015
- Location
- Winnipeg
- Posts
- 752
- Likes Received
- 2433
- Trading Score
- 0 (0%)
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Wed, Dec 16th, 2015, 02:54 PM #26
- Join Date
- Feb 2014
- Location
- Ontario
- Posts
- 4,937
- Likes Received
- 11414
- Trading Score
- 0 (0%)
I have a coupon to pay $.99 for A&H Air Freshener but it comes up as "Coupon Voided" on the receipt. The coupon is loaded to my optimum card, and cashier also tried using the code from the printed coupon. Both showed as 'coupon voided'.
No one around to authorize price override, I left without product, again.
Residual effects continue from Monday's application failure.
Shoppers 1-800 is still busy... frustrating.
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Wed, Dec 16th, 2015, 05:48 PM #27
I received the 8000 bp owed to me, today. I find the best way to get anything from SDM customer service is to PM them on facebook. I always send my optimum number, date I shopped, transaction number and location I shopped and what coupon I used and someone always responds in a reasonable amount of time. (usually less than 3-4 hours)
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Fri, Dec 18th, 2015, 05:08 PM #28
- Join Date
- Apr 2008
- Location
- GTA
- Posts
- 4,668
- Likes Received
- 3365
- Trading Score
- 107 (100%)
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Mon, Jan 25th, 2016, 03:33 AM #29
Anyone else having issues logging on? The website kept showing red x and when I finally tried the app, for both our accounts, it shows that the accounts have been locked and I should contact customer service!
I was trying to make my shopping list for tomorrow. I hope it's not just our accounts.
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Mon, Jan 25th, 2016, 03:42 AM #30
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