Be watchful for manufacturers coupons with new computer system

[dagney]

Last Sunday used two $2.50 maple leaf coupons for bacon.
Sale price $4.99 but charged $7.99-$2.50=$5.49 (more than the sale price!)
Same for Gingerale - $6.99-$2.00 (coupon)=$4.99 (sale price $3.79)
Several emails and 1 phone call later I was offered $10 worth of points. I pointed out that the store had received $7.00 worth of coupons so basically SDM was offering me $3.00. Mentioned SCOP so CSR reluctantly offered me 16,000 pts. Which I accepted.

[DolceBella]

This happened to me yesterday. She ended up voiding out the coupon and re-entering it another way and it kept the price as it was supposed to be minus the coupon. You definitely have to be watching with the new system.

[super807]

It's because they aren't inputting your coupon the right way. They have to wait until after they have done the total, then select the "tender" button, then they get the option for manufacturer coupons (vendor coupons). The reason the price went up is that the entered them as coupons, which are store coupons (i.e. red manager's coupons on the product). Those raise the sale price back up to the regular price, then the coupon value is added.

The cashiers are struggling with the new system when it first arrives at their store. You can read about it in the new cash register thread.

[FallenPixels]

Yep they have to at least subtotal for the sale prices to take effect before applying anything (and unless it is the only thing you bought, the system doesn't know what the coupons are for, so she definitely entered it wrong)

I don't know what they were thinking with this system, every cashier seems to hate it and several times it has frozen on a bigger transaction, they need to press more buttons to do the same thing etc

[coupon girl]

the cashier at my store said they had a 10 minute video to watch -and she didn't care for the new system -I know one thing for sure if you have managers stickers on items they should take those off before(not after like she did-screwed the whole order up ) they total and take off manufacturers cpns -cause she didn't and I was standing there for a good 30 minutes while others tried to help her out

[annedougherty]

Yep manufacturer coupons are dead last. I'm still trying to get used to that, especially when you redeem. This evening I handed over my vib, then regular coupons, then screamed no, wait! I want to redeem! Lol. I nearly forgot.

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[momi]

Yep manufacturer coupons are dead last. I'm still trying to get used to that, especially when you redeem. This evening I handed over my vib, then regular coupons, then screamed no, wait! I want to redeem! Lol. I nearly forgot.

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Lol
I had the same situation today...
Cashier was going to vendor coupon and I screamed I want to redeem if you enter the coupons before I will not be able to redeem

[amira84]

Yep manufacturer coupons are dead last. I'm still trying to get used to that, especially when you redeem. This evening I handed over my vib, then regular coupons, then screamed no, wait! I want to redeem! Lol. I nearly forgot.

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Lol. This is exactly what happened to me tonight. It took a long time to find out how to void manu coupons in order to be able to redeem pts. But poor cahsiers are not at fault. They have been asked to go online and study the new system. Lol

[pansies2015]

Yep manufacturer coupons are dead last. I'm still trying to get used to that, especially when you redeem. This evening I handed over my vib, then regular coupons, then screamed no, wait! I want to redeem! Lol. I nearly forgot.

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But if you redeem say at $30....then if you present coupons after that...how does it work, do you get the $ value of the coupons back? I do not understand new system with redemption at all??

pansies2015

[momi]

The loaded offers also does work if you redeem,in the old system they don't show up if you are going to redeem...
Today I spent $141 before taxes redeem $85 but my offer spend $50 and get 20x points worked...




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[annedougherty]

But if you redeem say at $30....then if you present coupons after that...how does it work, do you get the $ value of the coupons back? I do not understand new system with redemption at all??

pansies2015

Don't overthink it. It works the same, it's just about the order. If you are going to redeem $30 you still need to spend $30 after coupons right? Right. So they ring everything through, you redeem $30, $30 comes off, then your coupons.

[Purdee]

my total was $52.xx i redeemed for $30 then cashier input coupons. i only received regular points for the remainding amount of $20.xx (before coupons). So i did not get 20x the points. lesson learned.

[nalaric]

Don't overthink it. It works the same, it's just about the order. If you are going to redeem $30 you still need to spend $30 after coupons right? Right. So they ring everything through, you redeem $30, $30 comes off, then your coupons.

However... just thinking out loud hear. Base Subtotal: $30 plus tax/deposit. You can redeem your $30 (or whatever) and use your coupons as tender to pay for part of the GST/deposit portion of what's left after you redeem.

[amira84]

my total was $52.xx i redeemed for $30 then cashier input coupons. i only received regular points for the remainding amount of $20.xx (before coupons). So i did not get 20x the points. lesson learned.

What was your coupon? If your base points were 300 or more you shouldve gotten the points. Otherwise no. And we don't get big coupon points for our redemptions unless we are still meeting the minimum threshold requirement.

[Purdee]

^they were all $ off coupons, no FPC

the subtotal is over $50. i've emailed SDM