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Thread: Ebates.ca rant

  1. #1
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    Anyone else find Ebates "customer service" slow and obtuse?

    I bought some clothing from Amazon.ca - the rebate in this category should be 4%, instead I get 1%.

    Anyway, I email Ebates to ask them for an adjustment from 1% to 4%.

    Their reply is that the order has already been credited, have a nice day.

    Well yes, I know it was credited - the issue is that it was the incorrect amount!

    This isn't the first time I've had an issue with these guys, and it's always like pulling teeth to get the issue resolved.

    I really should have stuck with G.C.R. - I've always found their CS to be responsive and understanding (plus they provide real replies, not generic cut-and-paste) , but I got greedy and went with Ebates for this purchase. My mistake.

    Rant over.
    This thread is currently associated with: Amazon.ca & Amazon.com
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  2. #2
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    What category did you make your purchase from? I always check ebates canada and ebates USA to see which one is offering the best return. If USA is equal to CDN I use USA because of the exchange.


    I've always had great customer service from both sites.

    What is ?

  3. #3
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    I guess you just try to contact them again.

    I've never had a problem with them at all.

  4. #4
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    Quote Originally Posted by CrazyQT View Post
    What category did you make your purchase from? I always check ebates canada and ebates USA to see which one is offering the best return. If USA is equal to CDN I use USA because of the exchange.


    I've always had great customer service from both sites.

    What is ?
    I used Ebates.ca, as indicated in the thread title. If you check right now, it's quite clear that the clothing category is paying 4%.
    Newfiescreech and barbis9 like this.

  5. #5
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    Quote Originally Posted by Natalka View Post
    I guess you just try to contact them again.

    I've never had a problem with them at all.
    Yes, they fixed it second time around.
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  6. #6
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    glad it got resolved
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  7. #7
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    Quote Originally Posted by CrazyQT View Post
    What category did you make your purchase from? I always check ebates canada and ebates USA to see which one is offering the best return. If USA is equal to CDN I use USA because of the exchange.


    I've always had great customer service from both sites.

    What is ?
    I didn't know we could use the USA site... So as long as the rate is the same, we can get more money since it's in USA dollars, did I understand this correctly?
    Newfiescreech, barbis9 and dededi like this.

  8. #8
    Smart Canuck sampler's Avatar
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    I would be annoyed to have to contact a company twice because they didn't take the time to understand my message. I would also feel a bit worried that they may not carry through with their offer too which can be frustrating. I am glad it worked out for you in the end!

  9. #9
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    Quote Originally Posted by sampler View Post
    I didn't know we could use the USA site... So as long as the rate is the same, we can get more money since it's in USA dollars, did I understand this correctly?
    Yes, absolutely correct. The money will be deposited in US FUNDS to your paypal account.
    Newfiescreech, sampler and barbis9 like this.

  10. #10
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    I wasn't aware of Great Canadian Rebates - thanks for posting.
    Newfiescreech and sampler like this.

  11. #11
    Smart Canuck sampler's Avatar
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    Quote Originally Posted by CrazyQT View Post
    Yes, absolutely correct. The money will be deposited in US FUNDS to your paypal account.
    And here I thought I was doing pretty good with the wheeling and dealing, I discover that I am still learning everyday ...ugh, dealing is stressful !
    Newfiescreech likes this.

  12. #12
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    What is Great Canadian Rebates? I've never heard of it.
    Newfiescreech likes this.
    Click here to view my Wishlist & Tradelist!

  13. #13
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    Quote Originally Posted by sampler View Post
    I didn't know we could use the USA site... So as long as the rate is the same, we can get more money since it's in USA dollars, did I understand this correctly?
    Technically you can, but the merchants will be somewhat different.

    Ebates U.S. will of course focus on U.S.-based merchants, and Ebates.ca will be mostly Canadian merchants. So it really depends on how much shopping you do from U.S.-based websites.

    There is some overlap, but you won't find amazon.ca on the site for example.
    Newfiescreech likes this.

  14. #14
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    Quote Originally Posted by Teenah20 View Post
    What is Great Canadian Rebates? I've never heard of it.
    It's a Canadian owned and operated competitor to Ebates.

    If you click through to an online shopping site after signing in and going through G C R first, you can earn back a percentage of your percentage which will later be paid back to you as cash or as Amazon credits, your choice.
    Newfiescreech likes this.

  15. #15
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    Quote Originally Posted by The Red Viper View Post
    It's a Canadian owned and operated competitor to Ebates.

    If you click through to an online shopping site after signing in and going through G C R first, you can earn back a percentage of your percentage which will later be paid back to you as cash or as Amazon credits, your choice.
    >>

    not even worth the headache anymore. few pennies here and there. just so they pillage your personal info and sell it to companies and probably get milliions.
    Newfiescreech likes this.

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