Difficulty with Canadian Tire's 90 day return policy

[1764]

My husband, son and I went to Europe for a month, and before we left, we got my daughter a GPS since she's a new driver. We confirmed with the salesperson that we had 90 days to return the item, so in case it wasn't user friendly, we could still return it when we got back.

Anyway, turns out the GPS (by Magellan) has outdated maps and takes you through obstacles of sorts before it takes you to the destination. Needless to say, she hated it and wouldn't use it, but she didn't know where the receipt was.

Today, a bit more than a month since we first got it, we went to Canadian Tire trying to return it, but was told that GPS systems have to be returned within 7 days and was told to check the back of the receipt. Well, the back of the receipt says "90 days", so we went to customer service and the woman said "We can't fit everything onto the back of the receipt but that's our policy".



Has anyone had similar experiences or have any advice? I will be writing a complaint letter, but I'm not sure if that'll produce any results.

[miztia]

DH is an expert on returning product to canadian tire with or without a reciept. He isnt here for me to ask him his magic words, but he always makes it clear that he isnt leaving without his money back or a credit. Did you ask for the manager?
At xmas I ordered a truck part and inquired about returns. On my reciept I had the guy write out what he promised me incase the part was wrong, signed and dated it. When I picked it up, I got a new reciept, and the guy said they wouldnt honor what the previous cashier wrote. Thats the whole reason I ordered from them to begin with!! The left hand doesnt know what the right is doing, so I would go back and try again and then contact their head office. Good luck

[1764]

Nope, the cashier turned us away after telling us to read the back of the receipt, and when I realized it indeed stated 90 days, I went to customer service.

Thanks for your advice. I'll try to call their head office, and next time I have these issues I'll make sure I ask for the manager.

[leeleelala]

My suggestion would be try another store or try another time. I always hear people have difficulties in returning things at CT but I never encounter any problems myself *knock on wood* Maybe try a younger cashier? But yeah, call head office, you always get what you're entitle to from it.

[lekate]

I'm jealous of your trip to Europe. Good luck on returning it!

[Aviallani]

I found this on the canadian tire site

Home > Returns, Refunds & Exchanges

RETURNS, REFUNDS & EXCHANGES


Easy returns: Save your receipt
To return an item for exchange or refund, bring it to any Canadian Tire store within 90 days, in its original condition and packaging, with your receipt and issue of Canadian Tire “Money”®. Your name, residence address and phone number will be required. That information is collected, used and retained to help prevent fraud, and may only be disclosed within Canadian Tire. Valid photo ID may be required to confirm this information. Details at our Customer Service Desk. Some exceptions may apply.
Exceptions include:
- Items limited to return within 30 days: all electronics
- Items which may only be returned if they are unopened: ink cartridges, media, and memory cards

Gift Cards purchases are final
Gift Cards are not returnable and non-refundable.

Shipping charges are non-refundable
We will gladly refund your original shipping cost if you are returning a Gift Card because of an error on our part.

No mention of 7 days but looks like it might have fallen into the 30 day policy. Either way that woman was full of it.

[lekate]

Oh ask to speak to a manager and explain your situation, almost always works except when people try to bring a 4l bag of milk that's gone bad after they explained that they were on vacation for 3 weeks *tools*. But that really only happens at grocery stores.

[SmackUTwice]

No input on the returning... but GPS's DO take time to get used to and there are settings for maps... the whole "obstacles of sorts" makes me wonder about the map settings. You can download new maps and such. They are like cell phones... all similar but sometimes even the little things makes big differences.

Hope you can figure this all out!!

[1764]

Thanks for your inputs. I plan to call magellan and the Canadian Tire office on Tuesday.

Smackutwice: They have several choices when you choose the routes: fastest, shortest distance, etc. but they all end up taking double the time. The maps are not update, and it would often try to take you to a nonexistent street. There are also no separate connections for you to update maps.

We've had a TomTom before, which had a USB for the purpose of updating the maps.

[KittyPaws]

Returning items to CT is not like it use to be. It is a total pain in the @ss now. Almost to the point that we no longer want to shop there. We had issues with our powered mower which was a CT brand and they would not back it up. I was tempted to go and bring it to the store and leave it there but DH said to leave it alone. They will no longer accept items for returns without a receipt because it is at the discression of the on-duty manager. We only tried to return one item without a receipt and they said no. We use to give them a lot of business but their customer service in my opinion really sucks compared to what it used to be so we give our business else where.

Good luck though and I hope you at least get a straight answer.

[travelgeek]

Originally Posted by KittyPaws

Returning items to CT is not like it use to be. It is a total pain in the @ss now. Almost to the point that we no longer want to shop there.

I no longer shop at crappy tire just for this reason. It's one thing to deny returns without a receipt (yes, there's LOTS of abuse and fraud going on), but another when a customer legitimately returns a purchase with all of the supporting documentation and within the store guidelines.

[YesI'mcheap]

1764 sometimes you need to update the GPs via a connection to the internet or pay the fee to have the maps update.

[1764]

Originally Posted by YesI'mcheap

1764 sometimes you need to update the GPs via a connection to the internet or pay the fee to have the maps update.

The Magellan GPS didn't have a cable for that purpose.
We've previously used a GPS that did have one.

[oogieboogie]

Should be a slam dunk with the printed out internet copy of the return policy where it says ALL ELECTRONICS WITHIN 30 DAYS.

[Vegan]

The cashier should have told you that the return policy for electronics is 30 days instead of 90 days when you bought the GPS. If he or she didn't tell you about that or there is no posting about the return policy at CS desk, then it is their fault and CT should honour the 90 days return policy as printed at the back of the receipt. I argued once with CT when I returned an unopened vacuum just a few days after purchase. The CS told me that their policy is no return on vacuum but I said that no one mentioned to me when I bought it. Finally I got full refund.