MSN Messenger-Windows Live Communications Platform error

[Ashling]

Every time that I try to log in to MSN Messenger (the newest version) I am getting an error box that says:

"Windows Live Communications Platform has encountered a problem and needs toclose. We are sorry for the inconvenience".

I am running Windows XP with SP2 and using Internet Explorer.

I have been using regular Windows Messenger lately to provide via remote assistance. Does anyone have any advice to give about what could be wrong?

Thank you!

[thecountess]

Try uninstalling it and re-installing it? Sometimes that works.
I don't use Messenger anymore because it was a p.i.t.a and I got similar error messages
Yahoo has Messenger also....

[Ashling]

Oh trust me I tried that but the funny thing is, MSN messenger is not listed in my programs when I go to Add/Remove programs in the Control Panel. When I try to download it though, it says that I already have it.

[AmberLab]

Windows Messenger and MSN Messenger, although the same thing, are two different programs. Is it Windows Messenger that is in your control panel, instead of MSN?

[Ashling]

Hi Amberlab

I rarely ever use Windows Messenger and prefer to use MSN Messenger which is why this is driving me bonkers!
I don't see either one of them is listed in my control panel Add/Remove programs list. The ones that might be related that I have are Windows Live Essentials, Windows Live Safety Scanner, Windows Live Sign-in Assistant, Windows Live Sync and Windows Live Upload Tool.

Oh wait, there is something called Messenger Ink Installer but I'm not sure what that is....