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I am not able to sign in. I even changed my password using the "New Sign-in To Your Account" email I received.
Also tried the "Need help signing in?" link and even used a Disney passcode.
I just get this message:
We're sorry!
You are not eligible to sign in or register on this site. Your information has not been collected.
I have the same issue and have contacted Disney support a few weeks ago and they do not have a solution to the problem. Contacted them again yesterday here is a cut and paste of their responseQuote:
Originally Posted by Grey
Thanks so much for following up with us. Regretfully our team is still looking into this matter for you, and as soon as we have any additional information, we will let you know.
You will probably get an e-mail message stating that your account was accessed via your web browser and it will probably show Montreal as the city....
They sent me an email with a link to manually reset the password.Quote:
Originally Posted by Owdatoon
Still cannot sign in.
Same problem with my family members' accounts.
Would hate to lose all those points.
I have no response from Disney Movie Rewards to date...have you been able to access your account?Quote:
Originally Posted by Grey
No :(Quote:
Originally Posted by Owdatoon
Just got an e-mail around 3:00 today to try and access my account and I was able to access and did not lose any points, also advised that due to the issue I was not able to enter the bonus codes madteaparty and disneyhits as the time limit had expired.Quote:
Originally Posted by Grey
I tried to sign in last night after seeing your post... still locked out.Quote:
Originally Posted by Owdatoon
I tried again just now and I got in!
I don’t know if this will help those trying to access their accounts. I could not sign in online, but I could access my account with the app on my iPad.
Enter Code WISHGRANTED for 20 points.
Code good until September 15 at 11:59 pm PST.
I can't sign in again, argh. Thanks anyway.Quote:
Originally Posted by pocketchange
Quote:
Originally Posted by Grey
Sorry you have problems yet again. I wish there was some consistency with the site. It seems like there are more problems more often since they switched to this "new" site.
I was able to sign in and enter the code today.
MULAN for 25 points
DISNEYHITS for 20 points
bonus code NEWREVEAL 10 points (didn't get the 20 points for disneyhits even though it was a successful bonus code)