RCSS Coupon Policy? Updated with response from Loblaws
Do we have the official word on the RCSS/Loblaw's coupon policy? I tried to use an in store coupon and a manufacturers coupon today to buy more of the Melitta coffee and the cashier said I could only use one on each can. Then when I said I didn't want the coffee then she didn't know how to remove them from my transaction because she had put in the in store coupons already. So I just paid for the coffee but I'll probably go back and return it tomorrow. I asked at customer service and she also said, no I could only use one. I've emailed RCSS to see what they come back with but I'm curious if anyone else knows for sure? :shrug:
Thanks
I have received a response back from Customer Serivce West for Loblaws and we are allowed to use an instore coupon and a manufacturers coupon on an item as long as it does not exceed the value of the item. :excited: See below for full response. I can forward it to anyone who wants to print it off and carry it around as I intend to do!!
Thank you for taking the time to write to us regarding our coupon policy.
We currently do not have our coupon policy listed on our websites, however, essentially, a customer may use more than one manufacturer's coupon up to but not exceeding the retail price of the item only if the coupon does not state limit one coupon per purchase. In the event the coupon states something along the lines of “buy xx save $xx.xx” and does not indicate any limits, one coupon needs to be presented for each of the number of units indicated on the coupon to obtain the savings indicated. Also, where a retailer accepts a manufacturer's discount coupon for taxable goods purchased, tax is payable by the customer on the full price of the item unless the coupon entitles the customer to a free product.
Both a manufacturer and an in store coupon may be applied to an item - however, the combined value cannot exceed the retail price. (i.e. the customer cannot receive cash in return).
Online coupons should be accepted (as long as the coupon indicates the retailer will be reimbursed); the only time an online coupon is not accepted if there is communication sent regarding possible fraudulent coupons. Please note coupons that are photocopies are not accepted.
Ms Roberts, if I can be of further assistance, please let me know and I will be more than happy to help you.
Sincerely,
Geraldine Kearns
Sr. Customer Relations Representative, LCL Customer Relations, Central Operations
Loblaw Companies Limited<!-- / message -->