Originally Posted by
kaimui22
HBC is just plain bad when it comes to complaints...they never apologize!! Last time when they accused me of fraud, their supervisor didn't even want to get back to me until I emailed their Head Offices 3 times and called him twice. Even then, he refused to believe his staff was in the wrong and just said "Well, what do you want me to do? Fire her?" And I didn't even ask them to fire the staff, I just asked them to talk to her and let her know that she CANNOT accuse customers of a crime they did not commit.
BUT, you MUST MUST MUST write to Head Office if the local staff at the store doesn't do anything. Head Office will bug them until they give you a call back and get them to write you a written apology saying that you are NOT banned from the store and to have them remove your info from their records.
Also, they should not have searched you or accused you of anything unless they have proof and have collected enough evidence. I'm not sure why they jumped to conclusions without even consulting the dressing room staff or the security videos. If I were you, I would have asked them to call the police and review the security tapes before lifting my up blouse for them to see that I'm not hiding anything underneath.