You should have received the points immediately. Check you receipt, make sure your total before tax was over $10, also make sure that all items were "food" or "candy"..... Usually they say "food or snacks" or "candy." The candy ones don't count towards foods items. If you are positive all items were purchased were ok to use with the coupon and your total before tax was over $10 then call Shoppers. They will add the points for you.

