Hello Catherine,
Thank you for taking the time to write to us.
I am very sorry to hear that you still haven't received your bag.
Could you please confirm the following:
- The email address you've entered when filling the registration form
- The date of the registration
- That you've received the confirmation email (if so, can you please
forward it to me?)
Thank you very much!
Have a great day!
The Coppertone Canada Team