I heart SCOP - Shoppers Drug Mart Brag/Rant **UPDATE**

Great job spotting the bottle deal. Super good price even before the SCOP. Sorry you had to fight for it. It's so unnecessary. Really, we aren't stealing from the company or being dishonest, we are just asking that the policies be adhered to and the customer respected.

Thank you to everyone!! :razz:

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Originally Posted by mamasavesmoola

Great job spotting the bottle deal. Super good price even before the SCOP. Sorry you had to fight for it. It's so unnecessary. Really, we aren't stealing from the company or being dishonest, we are just asking that the policies be adhered to and the customer respected.

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Exactly :top: I'm not trying to rip anyone off. I would just like the benefit of a program that they actively participate in. I'm not really sure why cashiers take it so personally. I doubt THEY, personally, have to explain why SCOP was applied due to an error.

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Originally Posted by ChristieJ

I tried to SCOP something at WM the other day too but in the end I left it because I don't think they were applying the policy correctly. The tag on the shelf said $6.97, but it was scanning in at $9.97. I asked her to apply SCOP, she said "What's that? Oh you get it for free?" The cashier sent someone to verify, and he came back and said that the tag says $6.97. The cashier didn't know how to do SCOP, so she called over another cashier (who also didn't know). I tried to tell them how they've done it for me in the past, but the cashier just snapped,"Yeah, relax, you're gonna get it for free." :( In the end, she told me to pay the tax on $9.99, as I only get $10 off the item, "and we have it posted on all the registers, so you can go and check." In the end I left it, because I didn't think they were applying SCOP properly, but also for the unnecessary attitude. I called the manager, but he wasn't helpful. It's too bad some stores have signed on to this policy and yet don't know what it is or how to enforce it.

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There is a SCOP hotline you can call if a store (a participating store, obviously) refuses to apply SCOP or when it's not applied properly. It's frustrating that the manager wasn't any help. I wish stores would properly train and educate their employees on their policies and procedures. Sometimes it feels like if a customers isn't familiar with how things work then they are S.O.L. Stores should be ashamed of that.

wtg! i lol when u sed ur going to do the survey=P

WTG!! Sticking to your guns!!

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Originally Posted by mamasavesmoola

Great job spotting the bottle deal. Super good price even before the SCOP. Sorry you had to fight for it. It's so unnecessary. Really, we aren't stealing from the company or being dishonest, we are just asking that the policies be adhered to and the customer respected.

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+ 1

3. RETAILERS' RESPONSIBILITIES

3.1 Retailers will apply the Code, both in letter and in spirit.
3.2 Retailers will establish appropriate internal policies and procedures for maintaining a high level of scanner price accuracy.
3.3 Retailers will display the sign attached hereto as Attachment 1 at all store entrances or in a conspicuous location near the store entrances. Retailers will display the sign attached hereto as Attachment 2 at each checkout station within their stores.
3.4 Retailers will train staff on the Code generally and the Item Free Scanner Policy in particular.
3.5 Retailers will have copies of their current advertising material (e.g. flyers, etc.) available and readily accessible for customer reference.






7. CONSUMER COMPLAINT PROCESS

7.1 When a scanner price error occurs, the cashier will be authorized to implement the Item Free Scanner Policy.


7.2 A customer dissatisfied with the cashier's decision will be directed to the store manager or supervisor.
7.3 If the store manager or supervisor cannot resolve the dispute, the customer should be directed to a designated company representative.
7.4 The time period for considering a particular complaint should be left to the discretion of the retailer. However, generally complaints should be resolved as expeditiously as possible and, in any event, no later than one month after the error is alleged to have occurred.
7.5 In the event that the dispute between the retailer and the consumer cannot be resolved:

• (a) either party may refer the complaint to the Scanner Price Accuracy Committee; and
  (b) if the dispute remains unresolved it may, at the request of either party, be referred to a designated arbitrator on a cost recovery basis.

Way to go! I haven't had a SCOP in like 3 weeks. I'm suffering from withdrawl!

I completely agree, why do they have to be so miserable? I have had it happen to me so many times when I was doing nothing wrong and was treated like I was stealing. I am personally really happy when I see people saving money and would be more than happy to accept coupons and apply policies correctly if I were in the position of cashier.

hahaha, you're right I've encountered cashiers that act like their losing out on money when they give out an SCOP...its hilarious!

I updated the first thread with my response from SDM

Glad it all worked out in the end. It's so funny that the owner is why you go there. It was very nice of him to give you those extra points. I wonder what he said to the cashier.

Wow awesome that you got 10,000 points!

I am pretty sure that all SDM are owned by pharmacists.

I have never gotten anywhere when I've emailed or called about in store stuff. I called once cause the baby food I bought was bad and they handled that, but never when I've had less than stellar service (like when they refused to take my similac cheque!)

Good for you for pursueing it though!

Kuddos to the manager for such amazing customer service and I'm curious too as to what he said to that cashier ;) And I loved that you went back to the store to confront her about the error, good for you!!!!!!!!!!!!!!!

Wtg!