So I went to Rexall today to get some of the air miles deals. I grabbed one of the venus embrace razor that was advertised in the flyer for 5.99, it rings in at 16.99, so I tell the cashier its in the flyer for 5.99 and get out my flyer to show her. She says ok, but I have to call my manager, I also mention SCOP. So the manager comes over, sees me with my stack of coupons, and goes and grabs about 3 different razors to see if any of them ring in at 5.99, none of them do.
I then say to him, don't I get it for free because of SCOP, he says no I can only have $10 off, making it 6.99, more than the sale price. I point to the flyer showing him that the price is 5.99 therefore I get it for free. He says no its $10 off the price it rings in as. Again I say the price is 5.99, delivered to my home. The manager then asks me if I would like him to print me out a copy of SCOP. I said, yes please. He then refuses to do so saying if I'm going to try and use the policy I should actually know the policy. I was fuming at this point and refused to buy the razor, even though I have a $4 coupon.
After I paid for my other purchases, I went back to find the manager to tell him that he was very rude to me, quoting his offer to print SCOP for me and then taking it back. Finally he said he would go print it and highlighted the part about the shelf price. There wasn't a sale tag on the shelf, therefore I couldn't use SCOP.
I left annoyed and angry, especially about the rudeness, the cashier was very nice though. I got the 1 800 # and I'm calling first thing monday morning.
Does anyone know if he was right, even though the price was in the flyer?