Issue Resolved, Update on 1st Post=My 19150 SDM points Tuesday + cashier rant (long!)
BTW, no pics because as soon as I walked in the door I was typing away to Shopper's Drug Mart :(
Having had a sick child at home for the last two days and having had to work from home as a result, I needed to get out tonight to make sure I took advantage of the 15X the points today at SDM before it was over and of course stock up on both shelter and personal stash!
So I went in and purchased the following:
13 Secret Deodorant, $2.99 ea. - (13) $1.00 coupons
4 Stayfree, $2.99 ea. - (2) $5.00 coupons
Nestle Noir Chocolate, $3.29 - FPC
Colgate Sensitive Toothpaste, $5.49 - $2.00 coupon
Playtex clothes, $2.29 (clearance)
5 Life Brand Sweet Treat Bath Sets, $2.00 ea.(clearance)
4 Life Brand Sweet Treat Body Wash, $2.00 ea. (clearance)
Life Brand Sweet Treat Mist, $2.00 (clearance)
Life Brand Sweet Treat Lotion, $2.00 (clearance)
Life Brand Water (12 pk), $1.49
Kashi Granola Bars, $3.29 - $2.00 coupon
Crystal Light Singles, $2.99 - .75 coupon
2 Ristorante Pizza, $3.99 ea. - $1.50 coupon WUB2
V-O5 Hot Oil, $4.49 - $1.00 coupon
Smucker's Jam, $5.99 - $1.00 coupon
4 Everyday Butter, $2.99 ea.
My purchase to this point totalled $106.07.
I also had in my cart was 5 VIM @ .88 cents ea. - (5) $1.00 coupons.
Of course that is where the problem came in. In the past, when I've had items like this, they have reduced the coupon to the price and allowed me to get it for nothing and just having to pay the taxes. But of course, there is one employee there (a cash supervisor) who I have had issues in the past with, who has tried to limit me on purchases even if they weren't on sale and had no limit on them etc. and of course was "supervising" there this evening. I must admit everytime I see her, I cringe as I fear a hassle coming on. I swear she has it out for me!
So tonight was no exception with her hassle, because when I went to cash out my purchases, of course, the cashier asked her how she was to ring the coupon in and the cash supervisor proceeded to take the coupon to the assistant manager on the floor and talked for five minutes and came back and denied my use of it, indicating, the store would get .12 extra cents back from the coupons if they claimed the full dollar.
I indicated to her I wasn't looking to make money of the coupons, and in previous transactions the coupon has been reduced to the item price but of course she wouldn't budge.
I told her that considering how much money I spend at the store (probably at least a couple hundred dollars a month), that this was ridiculous considering I have done it in the past on other items (Cornflakes as an example).
She said they are cracking down on coupon misuse and I said I never use invalid coupons and that I am an honest customer and just try to purchase items using coupons for those less fortunate than us.
She said that she could try and ask again and I indicated don't worry about it, that if this is how a loyal customer is treated, I will remember that by not coming back to this store. The funny thing is that most of the employees there know me and some even call me the "crazy coupon lady" and marvel at how much I donate etc. and I have even given them coupons and they have given me freebies towards my shelter work. The amount of optimum points collected during the last year there has been so much that I have redeemed at least 10 - 12 times in the last year, so I am flabbergasted that this happened.
In any case, SDM got a very lengthy email tonight after I came home and hopefully her actions will be spoken to. And of course, she'll know who it came from, but considering customer service isn't lacking elsewhere in the store, perhaps she needs an awakening.
In any case, I did get 19150 SDM points and my blood pressure up :) Now I gotta figure out what to buy Saturday and Monday at the other Shopper's in town, since I'll be boycotting there until I get an apology :)
Happy Tuesday Everyone!
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UPDATE #1
I got an email from Shoppers' today. Here is what it said:
Thank you for writing to us about your experience at the Shoppers Drug Mart. We apologize for any inconvenience you may have experienced.
At Shoppers Drug Mart our entire philosophy is based on the understanding of care and concern of our customers. In fact, our promise is to 'provide superior customer satisfaction beyond expectation'. Obviously we did not meet or exceed your expectations, and again, we sincerely apologize. Your comments and concerns are important to us and have been forwarded to the Management Team at the store.
Thank you again for bringing this matter to our attention and allowing us to improve our services to our customers. Please do not hesitate to contact the Customer Call Centre at 1-800-SHOPPERS should you have any further questions or comments.
Regards,
Angela
Shoppers Drug Mart Customer Service
So with that message I am hopeful her attitude will be dealt with. Still thinking about doing the 20x the shop at the store tomorrow as she normally works afternoons/evenings and not mornings. I'll continue to keep you posted if anything else comes of it! Thanks again for your support!
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UPDATE #2
Got a call from the store manager this morning who apologized for the customer service I received as well as the incident. She said although they do not reduce the coupon to match the sales price, they could've dealt with it in a number of ways including bringing up the item to a $1.00 in cost and letting me use the $1.00 coupon to get it free as well as offering me a larger size and using the coupon on the larger size as well. She said that this was NOT the first time there has been issues with this particular employee and she will be spoken to about the customer service philosophy. In lieu of the trouble I had, I have a $10 GC waiting for me at Customer Service and I indicated to her that I did indeed return to the store on Saturday and had a good experience and filled in the sdm survey attached to my receipt to indicate there was no issues this time around. So at the end of the day, I have $10 towards my shelter stash and have SDM preparing their employees a bit better for coupon use :) Happy Ending to my story!