BigBertha,
If you want to stay and haggle, make sure you get it in writing.
I haggled with Bell last March. I used the online chat. They promised 10 per cent off for one year. Then April came, and May and June. No changes in my bill. I wrote to the head office directors and attached my saved version of my chat, with "Dishnel" in India.
For my "trouble" and my long wait, I received 20 per cent off for one year, courtesy of the Bell Head Office. Unfortunately, that ends in March.
Trust me, for ANY deal they quote you, GET IT IN WRITING.
Shwa Girl.

