Hello,
We received news at 7:20 am that Transat Holidays and Air Transat will permit us to request refunds for those with future travel credits.
At this time, we are still in the process of requesting refunds for Air Canada Vacations and Air Canada tickets. We are prioritizing the highest dollar value and working our way down. Unfortunately, both Air Canada and Air Transat will not accept a bulk file from us for processing refunds. We have over 7,000 bookings to process, one file at a time, and we are currently operating with limited staff as there has been essentially zero revenue for over a year.
We ask for your patience and understanding while our limited staff is answering questions about existing and new bookings for travel in November and beyond, and there is pressure for us to get these refunds done as quickly as possible.
If you are interested in booking for fall and winter, there are excellent promotions on right now for Transat Holidays and Air Canada Vacations offering more flexible cancellation terms if booked between now and May 31. We do recommend that our customers purchase the best optional cancellation waiver offered and travel insurance for maximum protection of their investment.
The pricing on the www.tripcentral.ca website shows these promotional offers and the optional cancellation waivers are called out on the booking page as a choice.
We will keep you posted on any further developments with our other suppliers as they happen.
Stay safe...we can’t wait to get our customers back in the sky!
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