London Drugs official response to the recent "changes"

[freefreed]

http://blog.londondrugs.com/2011/04/...don-drugs.html

It is the responsibility of the retailers to follow the offer and restrictions printed on the coupons in order to have the coupon redeemed. There are a few key restrictions to be aware of:

• The amount of the coupon. This is the maximum amount that coupon can be redeemed for
• Expiry date has not been exceeded
• Is redeemable in Canada(has a Canadian Clearing House mailing address)
• The product named on the coupon has been purchased
• The size and/or flavour of the item, as stated on the coupon, have been purchased
• The required number of items has been purchased
• If a coupon states it cannot be used or combined with any other coupon offer, then that coupon cannot be used with other coupons.
• Only one coupon per purchase. This means only one of this exact type of coupons can be used. (multiple coupons can be used as long as they are all different)
• Taxes: see question below tax wording

London Drugs staff take pride in providing a superior shopping experience everyday – and it may be necessary to book an appointment for dedicated time to allow for proper processing of each coupon in the transaction. For this reason, it may be smart to contact your chosen store in advance for an appointment. Most coupon stacking education sites expressly recommend working with the store staff to ensure the transaction does not impact lineups.
We have a right as a retailer to limit quantities, especially if we suspect the product is being purchased for resale. We require any customer with the intention of purchasing large amount of products, work with the store to pre-order product in advance. Should we continually be driven to out of stocks, it could jeopardize our ability to continue with coupon stacking.

1. Will London Drugs price match products and then accept stacks of coupons?
   Yes. When purchasing identical products, our price match policy is distinct from the coupon policy.
2. Does LD allow the total of all the coupons stacked to exceed the value of the product?
   No, the coupons total value cannot exceed the value of the product. For example, if the customer presents 3 coupons that are $2.50each ($7.50) and the product is $6.00, the last coupon would be processed through the till as $1.00 (not to exceed $6.00).
3. When an item is Buy 1, Get 1 free can coupons be used for the purchased item and additional coupons used on the free item?
   No. The coupons can only be used on the first item as there must be a purchase in order to use coupons. As an offer already exists to get the second item free, no further coupons are required or can be accepted.
4. Are there times when a customer coupon stacking privilege can be revoked at London Drugs?
   Yes. If we are aware that a customer is buying large quantities of products frequently for re-sale, this should not be allowed. London Drugs is a retailer, not a wholesaler. Coupons are not intended to be used for large scale frequent wholesaling practices. The store manager will revoke coupon staking privileges for anyone buying product frequently for resale.
5. Internet coupons printed at home are becoming more popular. The coupon sometimes is smudged or illegible, will you still accept them?
   No. We must be able to read and follow the eligibility and restrictions set out by the coupon. If we cannot verify the restrictions, or are uncertain of the coupons validity, then it cannot be accepted.
6. Will you accept a U.S. coupon or coupons in US funds if it was issued in the US?
   No. We can only accept valid Canadian based coupons. The only exception would be a US coupon that indicates it is valid in Canada. The coupon must still have a Canadian Clearing House mailing address.

Our coupon policy is in place to help extend savings to our customers.
London Drugs has a responsibility to follow the directions clearly stated on coupons. We pride ourselves on offering a superior shopping experience everyday and we hope to keep our coupon stacking policy as long as it’s not abused.
HAPPY SHOPPING.

[sacha007h]

thank you for posting that ! been waiting for an official response

[calee]

thanks for posting

[smartshopper888]

thanks for posting!

[Haylaraine]

Thanks for posting, its great to have some clarification!

[mcminsen]

Gracias!

[glasschick]

thank you for posting! so if 99% of coupons state in some form or another - "not valid with any other offer" then i interpret this to mean that LD no longer stack coupons?

[HMW]

Awsome, this means i can still stack my huggies coupons, thank you!

[freefreed]

thank you for posting! so if 99% of coupons state in some form or another - "not valid with any other offer" then i interpret this to mean that LD no longer stack coupons?

Our understanding is if it is ""not valid with any other offer" you can but if it is ""not valid with any other COUPON offer" you can not.

[guccigoo22]

Our understanding is if it is ""not valid with any other offer" you can but if it is ""not valid with any other COUPON offer" you can not.

Yup, for example there are Colgate coupons that state "Not valid in conjunction with any other coupon". This wording has been somewhat ignored in the past, but I was told that because of soo many people emailing, about specific wording, that LD has themselves taken a closer look at the wording.

[kittyboots]

Went to LD today, and the new brandsaver.ca coupons can NOT be stacked.

[findme]

how about the flyer ones??

[freefreed]

how about the flyer ones??

The yellow bonus product coupons are a NO GO, as they state not to be used with any Coupon offer... So we will have to wait and read the coupon booklets when they next come out!

[ypperin]

The yellow bonus product coupons are a NO GO, as they state not to be used with any Coupon offer... So we will have to wait and read the coupon booklets when they next come out!

Which yellow bonus product coupons.... the LD ones?

[Myriah66]

I went in to my local LD this evening and spoke with Sales Supervisor before attempting to stack any of these new P&G flyer coupons. They checked out the coupons and both agreed that they were acceptable. I had Olay coupons from the flyer and some I received from a rep at Superstore. I explained that I had seen this post and the updates that LD had provided and wanted to double check before proceeding with making my purchase. He was really appreciative that I took the time to do this. I figure it is just a matter of letting them know that we are not taking the service they are providing for granted and that we are willing to comply with the policies as best as we can. He did tell me that they were going to be paying more attention to the details on the coupons. Not so much the restrictive wording but other details such as appropriate item, exp date, valid Canadian coupon and reimbursement address as well as non store specific such as Coupon Zone ones. I guess some of their less aware staff members had allowed some of those to pass and they just won't be reimbursed for them.

BTW, thanks for posting this. Having the added knowledge made my shopping trip a lot more relaxed. Both more myself and the staff at LD.

how about the flyer ones??