Originally Posted by
freestuffgirl
Got 2 at WalMart yesterday, pricematched to Zellers for $4.99. First I showed the cashier the price match and she did the first one but "forgot" to do the second so I had to tell her to PM both. Then I gave her the coupons. I also had a few other items she rang in.
First she said I couldn't use the coupons because I had PM'd. I said no, they're 2 different things. There's no reason I can't use a coupon. Then she said I couldn't use the coupon because it was more than the value of the product. I said no, your coupon policy allows overage. I asked her if she had any training on WM coupon policy. She said no and called a Customer Service Manager. She looked at it and said the same thing. Again I disagreed and said it's your policy. She checked with 3rd person who said OK but it is one per purchase. I said, fine, do separate transactions then. So they proceeded to separate the transactions. The second one was only the Quantamatic and so there was overage. She had to chack if she could give me money back. The CSM said, ok, do it. Gave me alook like I was stealing from them.
Totally crazy. They have no idea what their own policies are or how to read coupons. :rant:
This was at the WM Supercentre in South Surrey.