OFFER OVER -Free Tote from Coppertone

[Goobr]

Never recieved ours neither and I got a nasty email.

[cath007]

I got that response for my 4 e-mail in their facebook site:
Hi Catherine,

We sincerely apologize for any inconvenience that this may have caused you. We are also very sympathetic towards participants that have experienced a longer delivery timeline than expected.

Thank you

[Applepie]

I got that response for my 4 e-mail in their facebook site:
Hi Catherine,

We sincerely apologize for any inconvenience that this may have caused you. We are also very sympathetic towards participants that have experienced a longer delivery timeline than expected.

Thank you

Are you still getting the tote? The response seems kinda general.

[cath007]

Are you still getting the tote? The response seems kinda general.

I would think so put not put high hopes

[LuvAgoodDeal]

they gave me an excuse that i didnt fill out the form correctly and missed something. which i know i didnt. they said i wont be receiving it. I heard they did this to alot of people... so im thinking its a no

[cath007]

They are still hope!!! Another Smart Canucks have recieived their Coppertone Bag today...so I do believe they have slow delay

[monkey'smom]

Thought I would share my recent email from Coppertone with your all. I started with forwarding them my confirmation email, they then confirmed I was on the list, asked me to send my mailing info, then sent me the standard email that I did something wrong, I then wrote an email saying how unprofessional their giveaway was going to post on their FB page, which I did. Here is what they then emailed to me:

Hi M,

We would like to follow up further regarding previous communications including the Facebook wall.

We sincerely apologize for any frustration that you experienced. We take your sentiments to heart and your comments are equally important to us.

Our goal with this promotion was to offer a token of appreciation to our fans and not to create any feelings of disappointment.

We would therefore like to ensure that we follow through on our commitment to you and that we are able to send you a Coppertone Tote Bag.

We understand where you are coming from and we hope that this will help make up for any inconvenience that was caused to you.

Thank you very much once again for participating and we truly hope that you enjoy the Tote bag!

Have a great day!

The Coppertone Canada Team

[kristyn_r]

I was so furious that I did not receive one that I emailed (and commented on Facebook) that I was upset that they lost my information and would not send me a tote. I also noted that I would let everyone I know about this incident and tell them to support Banana Boat instead. I got a response just a day later saying this:

Hi Kristyn,

We are very sorry for any inconvenience that you have experienced
during this promotion.

We have verified our complete log of every entry that was submitted
during the giveaway and we unfortunately do not have your information.
Our log includes every entry that was partially completely or entirely
completed.

We do take your sentiment to heart and your comments are equally
important to us, therefore we would like to send you a package of
Coppertone items as compensation. We hope that it help make up for any
frustration that you experienced.

We will use the contact information that you provided in previous
communication.

Thank you very much,

The Coppertone Canada Team


Sure, it may not be the bag but at least I got some free products. Best to contact them and tell them about your frustrations...they are customer service and their main goal is to deal with customer issues. So just talk to them...maybe you will get something out of it too. Good luck.

[kristyn_r]

Hi Kristyn,

Thank you for taking the time to reply to our email.

We are putting the items together and we will be shipping them with
Canada Post at the beginning of next week.

Thank you once again for participating our on our Facebook page and
for your time during the promotion.

Have a great day!

The Coppertone Canada Team

[cath007]

Hi Kristyn,

Thank you for taking the time to reply to our email.

We are putting the items together and we will be shipping them with
Canada Post at the beginning of next week.

Thank you once again for participating our on our Facebook page and
for your time during the promotion.

Have a great day!

The Coppertone Canada Team

What did you say to them? If i am not getting my bag I will do the same...it's the least they can do for all the frustration and time consuming

[Goobr]

Hi Kristyn,

Thank you for taking the time to reply to our email.

We are putting the items together and we will be shipping them with
Canada Post at the beginning of next week.

Thank you once again for participating our on our Facebook page and
for your time during the promotion.

Have a great day!

The Coppertone Canada Team

I got a snarky email too, I emailed them and posted on there facebook page the email and I said I would never buy coppertone products again, they seen it on acebook and emailed me saying the would email me a compensation package too.

[Newfiescreech]

Thanks !!

[Goobr]

Not to mention they said summer is not over so by the sounds of it their going to have another promo before summer is done.

[cath007]

Hi Kristyn,

Thank you for taking the time to reply to our email.

We are putting the items together and we will be shipping them with
Canada Post at the beginning of next week.

Thank you once again for participating our on our Facebook page and
for your time during the promotion.

Have a great day!

The Coppertone Canada Team

When you will receive the items maybe you can tell us what you got?

[kristyn_r]

I will definitely let you know when I get it.