Home Depot SCOP or nope?

[MrsMer]

Was at Home Depot today to buy a small shelving unit. The shelves are $15.99 (Sunday only sale). Get to the cash register and it rings up at $25.99. I asked about SCOP, the cashier says no. Asked for a Supervisor, and she says all of there Sunday only specials have been ringing in incorrectly, and that SCOP doesn't apply because the item doesn't have a shelf sticker. From what I have read SCOP should have applied as it was advertised in their flyer. What do you all think?

[hollyquaiscer]

The price of the scanned product must be higher than "the shelf price". So no shelf price for Sunday Specials probably gets around the rules.

[baggypants]

If the item was advertised in the flyer at $15.99, then SCOP does apply...from the Retail Council of Canada website:


On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

• (a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
  (b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.

[MrsMer]

Thanks for your responses! I had a feeling they were making up the rules as they went along. I'll call the number listed on the SCOP policy (I borrowed the cashier's pen to write it down).

[Ilikefree]

They absolutely should have given this item to you as a SCOP. I would go back to them and ask for the store manager. Take the SCOP policy. Regardless of it being a special or not, it should still be ringing in right (definetely not your problem) .... go get your money back! woo hoo!

[MelSprag]

This happened to me today! I purchased the 2 light fixtures for $8.99 and they scanned in at $12.99 which was the regular price. The cashier who was quite defensive stated that those were not the same ones. It was same brand, same size and there was a pile full with the sale tag hanging off. They brought the same set and she again said they were not the ones. I told her SCOP would apply since they had the"wrong ones" and she said no it didn't. After 15 mins of arguing I wanted to leave as I am very pregnant and irritated!
I am so mad I never want to shop there again.

[QueenH]

The Scop site states 2 Home Hardware franchisees now is the 2 a typo or does that mean only 2 stores in Ontario participate. The store in Brantford says they have never heard of the program. I want to know if they all do or dont, how can I find out?

[Poirot]

The Scop site states 2 Home Hardware franchisees now is the 2 a typo or does that mean only 2 stores in Ontario participate. The store in Brantford says they have never heard of the program. I want to know if they all do or dont, how can I find out?

They should SCOP stickers on the door and on or near the cash registers.