Change in stacking rules at LD Guildford & KGH
After having repeatedly defended London Drugs re the new wording on the p&G coupons I am beginning to get very frustrated with my over-all couponing experiences there. I was able to stack for Dove and Fantastik triggers last Friday morning. However since that time I have had stacks for both items (and other items) refused at LD because of the wording "cannot be combined with any other offer". I have understood the restricted wording is "cannot be combined with any other COUPON offer" but according to managers at both stores that is not the case. They will not stack even the more broadly worded coupons. The London Drugs website seems to contradict what the store managers are saying and what other lLDs are doing.
My frustration is with the the fact that the rules are constantly changing,
there is zero consistency across the chain and their website contradicts what managers are saying. Our family has spent well over $4000 in electronics,
computers, cameras at LD in the last year. I m a loyal customer who brings
a lot of non-coupon business to their store as well. I never thought I would
say this but I really wish they would get their act together. I am getting to
the point where I really am starting to not want to shop there at all anymore.
I understand their need to play by the rules but the fact that nobody at LD
seems to know what the rules are may start costing them customers
(and sorry...I guess that was my first SC rant)