Originally Posted by
wl_pro
Get yourself a great cashier. Always goto him/her. If a csm says, "Jewellery can help you...", or "...number so and so...", or "...someone in express..." I always say, "Oh, thanks but I'm in no hurry at all." or I act like I've forgotten something. View your cashier as you do your hairstylist. GO TO THE SAME ONE EVERY WEEK. Converse with them, be friendly, RAOK a FPC or a HVC to them, know their name(s), ask if they always work _____ afternoon/evening etc... this will help enormously.