SDM Vent

[604couponer]

Went to the Cambie and 16th SDM (Vancouver) to purchase Dove oil nourishing shampoo and conditioner using the $2 printable coupon, and the cashier informed me that I cannot use the coupon as it is already on sale ("cannot be combined with any other offer"), I tried to argue with her but she said that "that was how they were trained", and then I asked to see the manager and she said she was the supervisor, and so then I asked to see their coupon policy, and she said "it wasn't available at that time".

I gave up, said I didn't want the products anymore and asked for my parking to be validated and left.

I was at another SDM yesterday and purchased Advil and Pampers diapers that were on sale and used coupons and had no issues whatsoever.

[RegulusLeonis]

Ugh. Sorry to hear they gave you such a hard time!!

[mareeariz]

I hear yah! I had an issue with Shoppers on Hwy 10 and 152 street! I was going to purchase the Dove Oil Nourishing and the Advil using the printable coupons. The cashier and assistant manager said that they don't take printed coupons. And i was like, but it's in your policy that shoppers accepts printables. The asst. manager said they changed their policy...i did not feel like fighting so i said "that's fine, I'm going to London Drugs" And that is exactly what I did and had no problems what so ever at LD

[604couponer]

I'm printing the SDM coupon policy from their Facebook page and plan to go back and talk to the supervisor I spoke to tonight. I hope she'll be there.

[krazytwacy]

Sounds like a power trip to me

[604couponer]

...me?

[daypassdel]

Same thing happened to me in Duncan on vancouver island.
Drives me nuts everytime I go in there. I try to price match at Walmart to avoid the hassle. I sent a message on their facebook site .. Hope to hear an outcome soon.... ?

[krazytwacy]

...me?

No silly the cashier. LOL

[604couponer]

oh...haha. I was worried I came off as that...thanks for reading my vent!

[tjthemanto]

I'm printing the SDM coupon policy from their Facebook page and plan to go back and talk to the supervisor I spoke to tonight. I hope she'll be there.

Call their HO & complain ..they will call the store & set things right ..plus give you SDM points for your trouble .

Also post this nonsense on their FB page for others to see ..there is nothing like bad publicity for companies & they take it seriously

[Candini]

I was at shoppers last night and bought arm & hammer laundry detergent on sale for 5 used a 1$ coupon (which was supposed to be for a bigger bottle, opps) but i guess the long line behind me intimidated her :D

[jesswarren]

Ugh! The annoying thing the poorly trained cashiers/managers don't get it. Shoppers gets reimbursed for the coupons they are submitting so what does it matter! I think if some companies spent a little more time and money on training their staff on customer service they'd save money in the longer run (they wouldn't have to deal with as many complaints at least!)

[PrincessCoupon]

that sucks. the only trouble I ran into was explaining the difference between 1 per purchase and 1 per transaction.

[meowmeowko]

I'm printing the SDM coupon policy from their Facebook page and plan to go back and talk to the supervisor I spoke to tonight. I hope she'll be there.

That is what I am doing today too... let's share and see how they react to it...
bet you that they would say it is not legit. LOL

[Shwa Girl]

I was at another SDM yesterday and purchased Advil and Pampers diapers that were on sale and used coupons and had no issues whatsoever.

Way to stand up for yourself. You won in the end.
But your story keeps adding to my dislike for Shoppers and their points program.
Glad you won though!