LD Policy change ( a good one this time! )

[seventhwave]

I was at brentwood mall LD today and was having a talk with one of the supers, a memo came down from head office on Friday that now says they CAN accept printables over $3 up to a maximum of $10 and it's at managements discretion!!

WOOHOO!!! This is great for medication stuff!!

[anangel100]

oh thats good news, i hope they all follow it

[coley3]

That would be great. I hope my LD will do it. Thanks for the heads up.

[Allii]

What's "LD"? :$

[Spikesfrugalside]

What's "LD"? :$

LD = London Drugs which are located in BC to MB

[blondcouponlady]

But is it still 1 per transaction?

[Saving Moola]

Thanks. I haven't stacked at LD in a while, especially since that location is closest to my home. Sometimes some of the CSR (usually the older women & a few supers - the SCers that shop there know whom I'm referring to) don't allow you to pm for more than 1 item on a product, but sometimes the younger CSR allows you to pm for a few more on a product.

[eislercoupons]

I am in SK and I can price match as many items asi want per transaction, and they accept all printables, for example I price matched the Multibionta from Shoppers last week and used my coupons, I even purchased the bigger boxes for $15.99 and stacked my $10 and $5.00 printable on them.

I had just emailed head office last week and asked for a copy of their policy, and it does not mention anywhere in there a limit on the amount accepted for a printable. I am not sure why all the stores can't be consistent across the board. Hope this change makes it easier for you.

[kbmank]

WOW!!! At my location in Sherwood Park, the csm told that as of last friday they no longer accept printables over $3 when I tried to use the $10 Multibonta coupon.
I am truly stumped!!!!!!!!!!!!

[cgirl]

Oh wow great news! Thanks

[eislercoupons]

Here is the policy that emailed to me last week on Thursday July 14th, 2011.


Coupon stacking at London Drugs

It is the responsibility of the retailers to follow the offer and restrictions printed on the coupons in order to have the coupon redeemed. If there are no restrictions on the coupon or the restrictions are confusing, then the coupon can be used with other offers or “stacked”. There are a few key restrictions to be aware of:

• The amount of the coupon. This is the maximum amount that coupon can be redeemed for
• Expiry date has not been exceeded
• Is redeemable in Canada(has a Canadian Clearing House mailing address)
• The product named on the coupon has been purchased
• The size and/or flavour of the item, as stated on the coupon, have been purchased
• The required number of items has been purchased
• If a coupon states it cannot be used or combined with any other coupon offer, then that coupon cannot be used with other coupons.
• Only one coupon per purchase. This means only one of this exact type of coupons can be used. (multiple coupons can be used as long as they are all different)
• Taxes: see question below tax wording

​
London Drugs staff take pride in providing a superior shopping experience everyday – and it may be necessary to book an appointment for dedicated time to allow for proper processing of each coupon in the transaction. For this reason, it may be smart to contact your chosen store in advance for an appointment.

We suggest that you work with the stores to do coupon stacking purchases outside of peak hours for better service to all our customers. You will find most coupon stacking education sites expressly recommend working with the store staff to ensure the transaction does not impact lineups.

We have a right as a retailer to limit quantities, especially if we suspect the product is being purchased for resale. We require any customer with the intention of purchasing large amount of products, work with the store to pre-order product in advance. Advise the customer that should we continually be driven to out of stocks, it could jeopardize our ability to continue with coupon stacking.


1. Will London Drugs price match products and then accept stacks of coupons?

Yes. When purchasing identical products, our price match policy is distinct from the coupon policy.

2. Does LD allow the total of all the coupons stacked to exceed the value of the product?

No, the coupons total value cannot exceed the value of the product. For example, if the customer presents 3 coupons that are $2.50each ($7.50) and the product is $6.00, the last coupon would be processed through the as $1.00 (not to exceed $6.00).


3. When an item is Buy 1, Get 1 free can coupons be used for the purchased item and additional coupons used on the free item?

No. The coupons can only be used on the first item as there must be a purchase in order to use coupons. As an offer already exists to get the second item free, no further coupons are required or can be accepted.


4. Are there times when a customer coupon stacking privilege can be revoked at London Drugs?

Yes. If we are aware that a customer is buying large quantities of products frequently for re-sale, this should not be allowed. London Drugs is a retailer, not a wholesaler. Coupons are not intended to be used for large scale frequent wholesaling practices. The store manager will revoke coupon staking privileges for anyone buying product frequently for resale.

5. Internet coupons printed at home are becoming more popular. The coupon sometimes is smudged or illegible, will you still accept them?

Generally no. We must be able to read and follow the eligibility and restrictions set out by the coupon. If we can not verify the restrictions, or are uncertain of the coupons validity, then it cannot be accepted.

6. Will you accept a U.S. coupon or coupons in US funds if it was issued in the US?

No. We can only accept valid Canadian based coupons. The only exception would be a US coupon that indicates it is valid in Canada. The coupon must still have a Canadian Clearing House mailing address.

Our coupon policy is in place to help extend savings to our customers.
London Drugs has a responsibility to follow the directions clearly stated on coupons. We pride ourselves on offering a superior shopping experience everyday and we hope to keep our coupon stacking policy as long as it’s not abused.


Price Matching Policy

It is required that the retailer be within the market area, have a flyer with the pertinent information from the competitor, must be the exact item (model # etc) and the retailer must have stock available of the product. A call will be made to verify stock. We are only required to price match one item at that price, anything over that is at the discretion of Management. We do not price match prescriptions, one hour photo finishing and internet pricing.

HAPPY SHOPPING.

Retail Operations
February 25, 2011​Page of 2

[joyshops]

There are so many people that say "I spoke to the Manager and they said ____ about changes to their policy." Unless it's posted on their website and the policy is printable, word-of-mouth policy changes aren't often true.

[mellymomof4]

A CSR at my LD said to me yesterday that coupons cannot be used on trial sizes (which I wasn't even purchasing, I was purchasing travel sizes of OFF). She said it is in their store policy. Is that true? I had never heard that before and would like some proof, lol.

[eislercoupons]

A CSR at my LD said to me yesterday that coupons cannot be used on trial sizes (which I wasn't even purchasing, I was purchasing travel sizes of OFF). She said it is in their store policy. Is that true? I had never heard that before and would like some proof, lol.

Read the policy that was emailed to me from Head Office last Thursday, it does not say anything about not accepting coupons on trial sizes. It is 2 posts above this one.

[mellymomof4]

Read the policy that was emailed to me from Head Office last Thursday, it does not say anything about not accepting coupons on trial sizes. It is 2 posts above this one.

Yes, thank you. I figured she was making her own policy, lol.