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  1. #1
    CaNewbie tresmonique's Avatar
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    The following is the reply I received from Wal-Mart when I emailed to complain about how the Woodstock store handled my coupons. (At first I was told I couldn't use the coupon and then after some discussion, I was told that I could use the coupon but would not get any overage. I was using the $2 Lacoupe coupon on the $1.66 travel size mousse) I had requested that they send me a copy of the policy.

    Good afternoon,
    Unfortunately there is no coupon policy at this time as it is under review however if you can send us your contact phone number I will have a formal report filed on the matter.

    Regards
    Debbie
    Customer Relations Administrator
    Phone: 1-800-328-0402
    [email protected]
    Walmart Canada Corp.
    1940 Argentia Road
    Mississauga, Ontario L5N 1P9
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    This thread is currently associated with: Walmart


  2. #2
    Junior Canuck
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    oh no...hopefullyl it's good review and not bad

  3. #3
    CaNewbie tresmonique's Avatar
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    That's what I was thinking!

  4. #4
    Senior Canuck
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    thats so bizarre! i emailed the same email address to complain about the same coupon and I got an apology from the store manager at my store ( they forwarded him the email and he called me 3 times while I was at work because he really wanted to get a hold of me). He told me I was correct and I should have been given overage, and he read my email to his staff.

    I wonder why they said that to you?

    I get the feeling that each store is still choosing how to interpret the coupon policy.

  5. #5
    Smart Canuck
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    I asked for that guidelines several timen in the WM of my area, all the staff there told me that the policy or guidelines are not trust, and can't take to real.

  6. #6
    CaNewbie tresmonique's Avatar
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    Quote Originally Posted by matchstix View Post
    thats so bizarre! i emailed the same email address to complain about the same coupon and I got an apology from the store manager at my store ( they forwarded him the email and he called me 3 times while I was at work because he really wanted to get a hold of me). He told me I was correct and I should have been given overage, and he read my email to his staff.

    I wonder why they said that to you?

    I get the feeling that each store is still choosing how to interpret the coupon policy.
    Which Walmart was that? Maybe I will shop there instead. I wish they would just get their act together, figure out the coupon policy and make sure all their cashiers know it. I find myself getting tense everytime I go to cash out with coupons there now. I have been the the St. Thomas wm several times since and never had any problems.

  7. #7
    catlover scrapyddm's Avatar
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    I have complained twice to that same email address when I had an issue with their products or coupons. Both times the manager of the stores called me (argle and st thomas) Both time they were very apologetic and the manager from argyle even said that they want customers to come in and use coupons and price match as much as possible because they want the business.
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  8. #8
    CaLoonie
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    Funny as I have never had any trouble at all at the Walmart in High Park ever! Go figure....

  9. #9
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    i have no idea how to quote on this thing....


    the walmart i was talking about was white oaks. shocker they have been more than happy to take my coupons this week. every last one of them.

  10. #10
    Smart Canuck amanda4's Avatar
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    The policy was never a policy!!!!
    If you read the top of the page that outlines the rules. It says Guidelines!!!
    The stores do not have to follow the overage. It is up to the discretion of the store manager. Just like limiting coupons. White oaks says you can only use 6 of the same coupon. Store manager decided that is all a family should use(hmmm guess he's never been to my house). But no other walamrt does that in town.

  11. #11
    Senior Canuck
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    I didnt know white oaks walmart had a limit of 6 coupons. but i have never used that many, because I have never had 6 of anything. It's the closest walmart to me anyway so thats where I have to shop.

  12. #12
    Smart Canuck amanda4's Avatar
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    Lol. They usually don't have 6 of anything!!! You are right..
    I used to live closest to that one too and I hate that WM. The argyle Wm is great.
    Quote Originally Posted by matchstix View Post
    I didnt know white oaks walmart had a limit of 6 coupons. but i have never used that many, because I have never had 6 of anything. It's the closest walmart to me anyway so thats where I have to shop.

  13. #13
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    omg i just came from wo wm, and to my surprise it is correct, a limit of 6 coupons per person! for the whole transaction! so i had to tell her i'd buy some stuff later ( I had 8 coupons). she said some " fishy stuff" has been happening with coupons. hmmmm.... I am thinking it has something to do with the aspirin and overages? Just my thought.

  14. #14
    CaLoonie
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    Is this just for London or it is across Ontario or Canada??? Just wondering... or is it located to the White Oaks location???? always good to know these things before I drive into London... THANKS for any help!!

  15. #15
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    i only shop at white oaks, and that was what I was told today.

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