WTD? RANT: Cheestrings: SICK SON
I had stopped purchasing black diamond cheestrings a year ago, after two issues with them, both issues on separate occasions some time apart being that the cheesestrings were spoiled aka sour. During those two times, the 1st time I receive a replacement for a smaller pack than I had purchased, the 2nd time I was offered a $1.00 off coupon for some yougurt that I don't eat I refused the coupon, no replacement nothing just that $1.00 off coupon for astro. I was told on 2nd occasion that "Oh you don't have all the wrappers to each cheesestring so we can only off you this yougurt coupon" (I Just had the main package threw out the contents so no little ones would eat it and get sick) I guess this company expects you to hoard garbage and wrappers from their product till its fully gone and you've decided that you liked there product and it passed the test. Both times I was contacted by the same belligerent guy.which makes me think this is why they gave him this position as a CSR for product issues.:shrug:
Anyhow like mentioned I stopped purchasing these cheestrings and switch to other brands when I was out shopping the other day, the "marble" kind in the other brand was not in stock so I said what the heck just this one time wont hurt and picked up the marble "black diamond cheesestrings". Upon getting home my son had snacked on 3 which i didn't know at the time :eek:and that evening he got ill, naseaus etc and we had thought maybe it's a stomach bug and he felt ok the next day. However today I was looking for a quick snack, so grabbed one of these cheestrings, and when I bit into it I had to spit it out right away it was SOUR!! BARF!! Then it hit me, all the symptoms my son had yesterday was those of eating spoiled dairy...Had i realized this yesterday at the time I would have brought him to the doctor to confirm.
Now my question is, this is my 3rd time with the same problem with these, the last two not being so helpful and was just shaken off by the guy like i was trying to scronge a free coupon or something, What should I do on this 3rd occasion? I refuse to let it slide since my son got sick. But i feel as though it will be shaken off again, and once again i do not have the full package of wrappers since my son DID eat 3 yuck! however I did keep the wrapper to the one I had opened and the wrappers to the other unopened ones. How should I handle this situation? Should I point out the fact that is my 3rd bad experience, not mention the previous ones at all? and mention my son got sick this time?
Sorry for the EXTREMELY long post, just looking for some feedback to properly handle this so that it potentially gets seriously looked at this time and not just thrown out the window like i'm just complaining for a coupon or something. Alot of people tend to buy these for their kids not eating them themselves, so if they were sour chances are you may not know, Just as i didn't know, They tasted horrible so not sure how my son managed to eat 3, but I guess he's too little to realize what sour dairy taste like. Beats me. But still very mad about it.
Any tips would be great. Thanks in advanced for reading this longggg post! :rant: