BEWARE of Rogers family plan and need advice
Hello all, I just wanted to vent and share my experience and ask for some advice on what to say when I speak to management.
My husband and I have been with Rogers for 8 years. We use to have a home phone with them and a cell phone (my DH cell).
We decided it was time to change the home phone to another cell phone and keep the exsisting phone my husband has.
Recently my husbands phone stopped working (touch screen went). I called Rogers and asked if I could use the key pad to retreive his full text msg, and was advised to take the battery out and put it back in. I did so, then asked what does the phone say? I said text msg FULL. This is why I am calling, and explained the issue again (im thinking in my mind take the battery out? are u dumb?) He then says, oh sorry no can't do anything. So I asked what could be done. They advised me my DH has 2 more years left on his contract before he could get a full free phone. I asked why 2 more years as the contract was bought in 2009 (suppose to be 3 yr contract). They advised me, since we changed to the family plan they added another year to the contract. I was also advised if I want to update his phone I would need to update mine (mine is 1 year old) I asked why? I was told because a family plan everything is done together, meaning if he gets a new phone I get a new phone. So I said, well he would have to pay for the new phone but I would have to pay more??? Because I still have 2 years left on it. If I do not update my phone I would have to wait another 3 years when my DH contract was up for a new phone. I asked since we are sharing everything on the plan why do I have to pay more for an upgradE? is it only beneficial for rogers when it works in their favor? but when it works in mine, I'm screwed? Or if I am sharing a plan, why am I not sharing long distance or vm? I asked why I wasn't told this before. (sorry moved on to another rep at this point) She told me I should have read the terms (but I do not see the terms on line as she directed me to their website) If I just want to change to at 10$ phone for my husband It would extend our contract for another 6 months and push us back. This was hard to get this info out of the rep as she failed to inform me of that part. Here I am thinking oh, 10$ crappy phone done. Until I asked what it does to my account. Then she tells me (SNEAKY)
On top of that, my Iphone has been dropping calls like mad.
Eveerytime I call rogers they have a hard time finding my account because it use to be a home phone but is now a cell phone. When I asked to speak to teir 2 about my issue, I was advised they had to fix the issue with my account showing cancelled that could take 72 hrs before they can send me to tier 2.
I said every single person I have previously spoken to knows about the issue about the account, BUT not one person said to have it fixed until now when I need to be moved up. She said, well you just changed to a cell phone. I said NO it has been like this for 3 YEARS!!!!!! she then said, I don't know why this was not fixed. I then said I am going right to management. I said my cell phone is my only phone and I have a father who is very old, if something were to happen to him and he can't reach me because my phone keeps dropping calls this is very bad. The other day, my phone wasn't working for hrs, no one could get a hold of me.
So when I asked for management, I was told they were closed and to call back tomorrow. So, I wanted to share this with everyone to be careful with the family plan as basically I am screwed!!!!:rant:
But also what would you do? Please no negativity, I'm already peev'd about this already and my blood pressure is at its max.
Thanks
