P&G gillette fusion proglide give-away issue

hi guys!
i just have an issue from when p&g was giving away free razors.
when i recieved the razor i gave it to my boyfriend, he used it that day and his face was sliced and bled quite a bit after two strokes, he stopped using it. we both inspected it and on of the blades was rigid (shouldnt have passed quality control) .
i emailed p & g to let them know what happened, in response they told us to stop using it (DUH) and that they would send coupons.
i waited over a month for these coupons and recieved nothing.
i then sent another email saying we never recieved coupons, and on top of that i dont think coupons really make up for an actual physical injury... how about a box full of NOT deffective razors or something, i mean come on.... on top of the coupons not even being sent. the second email was sent over 3 weeks ago and still no response.... i have looked everywhere for a toll free number to directly chew them out for this... i cant find one, i ended up finding a tech support number and even the lady couldnt find a number i could directly talk to them with aside from their corporte headquarters number which would be huge long distance money for me to call.
i am SO displeased with p&g and their terrible customer service. does any one know a number i can call or what i should do seeing as they are ignoring my emails now??

Oh my goodness thats absolutley terrible, my boyfriend got one I better go check it out right now. Thanks for the heads up!!

There customer service is definitely horrible. I signed up for two different samples through brandvoice (a swiffer several months ago and the proglide more recently) and never received either. I sent them an e-mail to inquire why I had not recieved my samples when everyone else on these boards had received theirs and I have yet to get a reply.

I hope you receive a reply or at least you coupons in the mail.

That lack of customer service sure sucks! I have an unopened razor here & the number is: 1-800-GILLETTE (I kinow GILLETTE is more than 7 digits, but that's what it says).
Good Luck!

denise

I agree that they have one of the worst customer service ever. Ive called numerous times about Metamucil and they told me to just buy more. Needless, to say I cant just stop taking it as thats the only fiber supplement I can take. I had a few the seal was broken, it felt as if it got wet and was all chunky. It really doesnt mix well and I said that even took a picture (it always taste good to have a giant ball of powder). I got nothing for it and this was numerous complaints with different products.

Just like any freebies, coupons will show up about 6 weeks or longer. Give it a few more weeks and then email them again, but I'm sure they'll show up. I don't think they're ignoring your emails, just that they know coupons will be sent out, just not as quickly as you like it. On the other hand, if you're looking for monetary compensation, or a "full box" of these razors (seriously?), I doubt P&G will take your request seriously, unless you have proof of injuries beyond a few minor cuts. My suggestion is calm down and hope for the best!

Geez! i've opened a can of worms LOL. seems like the track record is lacking... i feel bad for all of us! but yeah, i wouldn't care so much if it was just a crappy razor, but the fact he was cut open and bleeding quite badly just angers me when i get no response! thank you for the 1800 number!!

and obviously when i said how about a box of razors i am saying it on here and not to them LOL. come on.
and like i said, it has been like 2 months now. 6 weeks is up.

& omg.. i just called the 1-800 number, they said they are closed? normal business hours are 9 am to 6 pm. its 1 pm here... wonder where the HQ is....... i hate p&g so much right now.

normal business hours are probably india time? isnt that where every single tech support is now located?

Hmmm, sorry to hear everyone is complaining about free stuff. You got if for free! I am sorry to here that DH was cut and that was very unfortunate. I find P&G to be very generous, they constantly put out coupons, inserts and they give away tons of free samples, and sure sometimes some of us get missed, but oh well, it was FREE. I had a problem with a product I purchased a year or so ago and I found them to be very helpful and polite. You catch more flies with honey than you do with vinegar.

Thats my 2 cents worth :zip:

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Originally Posted by kingy

normal business hours are probably india time? isnt that where every single tech support is now located?

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LOL!!!!:excited:

i think my only concern with this razor is.. was the 'bad' blade a one time oopsie or did they get a bad batch and are now on many razors free or in multiple packages. ya know. i'd hate to think some poor little old lady bought a package for her hubby and he goes to shave.. geez.

I HAD A PROBLEM WITH P&G. Just want to share my short story. They promote CREST and I found the crest whitestrips didnt work for me, so i called the number on the box. I spoke to someone who told me exactly what to do and i sent info away to an address (in the states i believe) This was in February. 2 months later I get the letter back saying I didn't supply the UPC code (which they actually highlighted so obviuosly i did.). I phoned the # again, and asked if i should have cut the UPC fom the box and the woman said no. just that i should have written it down, which i DID, clearly. Made no sense. Then she had to transfer me, the other person had no recollection of me in their file, and told me to send it away to ANOTHER address in CANADA. I felt better. 2 more months go by, and NOTHING. I found an email address and FINALLY got things cleared up. She told me she would send a cheque. Then the cheque didn't receive me within the allotted time(canada post strike)..so i had to email her again, and ask what's up. She then sent me another cheque. I finally got it. This was since February. It is now settled. But I will never buy Crest Whitestips again!!!! If you have a problem with them, good luck getting your $$ back, unless you are persistant.

It is so horrible your bf got cut.

However I have a little smile on my face right now, because it is the bf that got cut yet the gf is the one who is doing all of the calling to resolve the situation.

I swear in my next life I am coming back as a man.

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Originally Posted by frugalkitty

it is so horrible your bf got cut.

However i have a little smile on my face right now, because it is the bf that got cut yet the gf is the one who is doing all of the calling to resolve the situation.

I swear in my next life i am coming back as a man.

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love it!!

I'm sorry you had trouble with them. I agree their customer service isn'tthe best. I've had a problem with their site before and contacted them multiple times to help me figure out what was wrong, and all they said was that they don't see any problems with it. Which really didn't help me because it was only their site that was glitching on my computer.
Anyway, I assume they are not taking your claim too seriously because you didn't actually buy the product, so you're complaining because of something you got for free. I assume they would think if you are displeased with the product, why would you need the coupons for more of the same product. Although they said they would send some, so Idk.

That's so horrible story...my friend never had issue with theirs but wow a big compagny with a defficient costumer service is not good:(

I had an issue the other day with a glass dish, anchor hocking i think. I bought it at CT months ago but never used it. I went to pull it out of the cupboard the other day and all of a sudden the side of my hand, just below my thumb was sliced open. I inspected the dish and sure enough it was like the one edge wasnt filed down... it was all jagged and rough... cant see how it could have passed quality! So a rough edge from glass or metal can produce a pretty nasty deep cut. So sorry this happened to your bf, hopefully you will at least get a couple of coupies!

Haha..so I am not the only one that thinks like that....
I constantly tell my hubby that next time, I want to be the father! LOL and I wish I had a wife! hahaha....awesome...

On the other hand, it sucks about the razor situation. Maybe yer bf should try the free schick razor offer and never buy P&G again...if the customer service sucks, why continue to buy the product? Maybe if enough people stopped buying the products the company might get the message....but that would require an insane amount of participants...

Hi I found this information about P&G following this link: http://www.pg.com/en_US/contact_us/index.shtml

P.O. Box 355, Station A
Toronto, Ontario, M5W1C5
Canada
Phone: 1-416-730-4711

I don't know if you have tried this number before I just want to help, thanks! and good luck!

I didn't have problems with my fusion blade, but wouldn't call it a favorite.

Hopefully you called in for the free Schick Hydro 5 freebie couple weeks ago. It slides against your face like your touching water. This is what you should've gave him :icon_santa:

Quote:

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Originally Posted by kingy

normal business hours are probably india time? isnt that where every single tech support is now located?

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Quote:

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Originally Posted by frugalkitty

It is so horrible your bf got cut.

However I have a little smile on my face right now, because it is the bf that got cut yet the gf is the one who is doing all of the calling to resolve the situation.

I swear in my next life I am coming back as a man.

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:lolsign:
you made my day!!!

P & G is located in Cincinnati Ohio and they are on the same time zone. I wouldn't be surprised if their customer service is in India though. They ethically aren't a great company though I admit like some of the products. I am not surprised you are getting the run around.....they're a multibillion dollar company and a few complaints won't make a dent in their margins. You can try avoiding them and telling others to avoid them. I think we should do that with all companies that have crappy service including cell phone and cable providers. I hate that people getting new contracts get all the attention in a phone store...and if you come in for say a phone cable or call because your line isn't working your service is ridiculous and the wait time goes on and on. Just say no to crappy service. Read all your labels if you want to avoid P & G they make a lot of product.

Are you actually submitting your complaint via the contact form, or are you replying to the email they sent you? When I had an issue with my Pampers and sent a complaint in, I replied to an email they sent and got no response. A few days later I filled out the contact form again and got a very apologetic response within two days.

They sent me a FPC for Pampers and Tide Stain Release. (We had an issue with some leaky poopie diapers when we switched from one kind to another.)

It really depends on who you get. The first person who contacted me was rude and sarcastic in her reply. The next person was fantastic.

I would keep trying, submit the contact form a few times. That way you're more assured of getting some kind of response!