Sobeys New Coupon Policy (Overage allowed!!)

[misschelsey]

After a huge issue at my local Sobeys I made a complaint to head office on Monday. She said by the end of the week they will have an official coupon policy.

This is what I was sent. Overage! WOOHOO!

Good afternoon Chesley,
Thank you for contacting Sobeys Consumer Response to inquire about coupons. We appreciate your patience.
As a Corporate policy, please see the following guidelines below.
Policies & Procedures:
Vendor Coupons
• Coupons are issued by some companies as a rebate on their products and should be treated as a form of tender media.
• Coupons should be claimed anytime before the transaction is finished.
• One coupon only can be used against each item purchased.
• No reproductions/ photocopies of vendor coupons.
• Coupon cannot be redeemed against a free item
• Coupon amount can exceed the retail value of the item and ‘cash back’ can be given or the extra amount can be applied against the remainder of the customer’s order.
• Verify the following on all coupons
• Expiration date
• Mailing address must be in Canada
• One of the following inscriptions should appear
- To the merchant
- To the retailer
- To the franchise
- To the dealer
• Cannot be a ‘Mailing coupon’ - to be mailed in by the Customers
Internet Coupons
• Same guidelines as vendor coupons
• Have a valid product name and a Canadian remittance address (e.g. P.O. Box 3000 Saint
• John, NB)
• They have a valid expiry date.
• They are acceptable in black, white and in color.
• Can be buy one, get one free coupons
Competitor Coupons
• We do not accept competitor coupons
Club Sobeys Coupons
• Club Sobeys bonus coupons are to be accepted in colour and/or in black and white. This applies to email exclusives, direct mail, and quarterly statements.
• All Club Sobeys bonus coupons must contain a plu or a scan able barcode to be considered legitimate.
• Sobeys/Club Sobeys mobile coupons to be accepted upon verification of plu by the cashier on the customer’s handheld device. The coupons must meet all printed terms and conditions to be accepted.
• All Club Sobeys coupons state in the legal that they can only be used for ‘one item per transaction per customer
We also comply with the vendor coupon restrictions. (e.g. One coupon per product per purchase, one coupon per product etc.)
I hope this helps with your inquiry.
Please feel free to contact us if you have any further inquiries.
Thank you,
Jennifer
Consumer Response Coordinator
Sobeys West
Toll free: 1-888-476-2397 Press 1
Email: [email protected]
Sobeys Website: www.sobeys.com

[Koolaid]

Wow!!! Is this Canada wide or just out west if you don't mind me asking?

[dariusz8]

can't wait for no frills to jump on board... seems like more and more stores are doing this

[sookebunny]

same with thrify foods

[OgresWife]

*seconding the question about Sobeys East*


EDITED: I just sent an email off asking about it.
Will post when I hear!!!!

[saddlebag]

do they take printables....or did i miss it?

[ccmp1974]

I tried to get overages at Sobeys here and they said no go They wouldn't even adjust the value down

[claire71170]

wow... great news. thank you for the info.

[stuieogrady]

do they take printables....or did i miss it?

Yes, that would be my question as well. A printable coupon ought not to be considered a reproduction, since the manufacturer gives permission for it to be printed... hmm...

[danip467]

I believe the printed coupons fall under:

Internet Coupons
• Same guidelines as vendor coupons
• Have a valid product name and a Canadian remittance address (e.g. P.O. Box 3000 Saint
• John, NB)
• They have a valid expiry date.
• They are acceptable in black, white and in color.
• Can be buy one, get one free coupons

My question is can we combine sobeys coupons with manufacturer coupons?

[itsjill]

I have never had an issue with Sobeys taking coupons. but i live in Small town Nowhere Ontario. Half the time they don't even look at the coupon, they just ring it in. This is good news though an official policy is a good help

[geniemom]

This is great news, I guess they are starting to realize that with Walmart leading the pack they are going to have to do the same and allow overages........let's see if they start ad matching.

[Snowshaw]

thanks for sharing this. Some great information!

[SusieQ1982]

Sobeys has never taken internet coupons before. Is this now going to apply to Freshco? Their policy currently prohibits it.

[kbmank]

Well, I encourage any brave soul out there in Edmonton to test these new waters and report back here. I will forever be in your debt