Horrible Walmart Experience(s)
Friday I was at the Gordon Road Supercentre my cahier (Kyla) was quite rude because I had alot of coupons. First she tried to argue what "one per purchase" meant. Instead of calling a CSM she went to the next cashier (who didn't seem any smarter) then the next one who told her to accept it. Now not only was she holding up my line but thiers as well! Everything is going fine until she gets to the Nivea coupons at which point she says she can't take them becaus ethey are more than the price so I pulled Walmart's coupon policy. she rudely threatens to ask a CSM to which I replied "yes please". She was a little surprised by that :lolsign: I think she thought she could get me to back down but I was doing anything wrong so nice try. She she walks 2 tills away again to ask that guy who finally tells her to take them. Then at the end of the purchase when she needed a CSM a lady came, why didn't she just call one over instead of walking away twice!?
Yesterday I'm at the same Walmart. My husband & I each had a purchase because I was prepared for them to argue "one per customer" on the scrubbing bubbles coupons & we also bought some Listerine. My husband went first with 2 coupons. The cashier (Jay) tried to argue the coupon ammount & we told him we get the overage, He didn't even question that he rang then through. Yet when I'm next he argues "one per perchase"! How did that change from one customer to the next! I asked him to call a CSM since any other time this has happened the CSM puts the cashier in place & tells then I can buy as many items as I have coupons. The CSM that arrives is the one that girl kept asking on Friday. His name isn't Abdul but it's something close to that...anyways, he wouldn't even talk to me! Just whispered to the cashier who tells me no, & ran off right away! I asked how they can not only change thier mind not only from week to week & day to day but person to person & was given the "well the last person shouldn't have" answer.
So today I called Walmart Customer Service to make my complaint. The lady I talked to never asked for any of the staff's names. She said each Walmart doesn't have to follow their coupon policy. Then called me "people like you" and told me not to shop at Walmart! She said she would talk to the manager at that Walmart to see "what really happened "and if they could call me if they wanted to! I said I damn well better get a phone call from that manager! :rant:
Not expecting to after that I called & left a message at the number on Walmarts Coupon Policy then called this Walmart, A rude lady answered the phone, transfered me to a manager, yet just some random lady answered. She transfered me to the manager on duty who also did not ask for the names of any of these staff I've had problems with! He just tried to rush me off the phone & said he'd have his front end manager go over the coupon policy with the cahiers. I told him I'm already driving in from Moose Jaw to shop there I have no problem taking my buisiness to Rochdale, I only shop at Gordon Road cuz it's convenient. So ya know what, that's what I will do if I have to shop at Walmart (or the Vic East one one it's done) or I'll just start price matching at different stores & not give Walmart any business!
Thanks for listening to my rant! I know it was a long one but I'm just so mad now! lol