Regarding the Recent Shoppers Drug Mart Optimum Points Events - Please Read

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Mon, Dec 19th, 2011, 07:23 PM
sheetsofemptycanvas

Quote:

Originally Posted by hollyhill

Well I got the news from my SDM pharmasist. He said he was sorry that he hadn't got back to me but he had been very busy:shock:. SDM told him that my points had been removed from my account by an individual. He said there had been quite a few customers who had been scammed by the same individual. SDM is working on the investigation to be able to lay charges. He said he was surprised my points have not been returned yet and he will phone SDM again for me.:flowers: He knows I am very sick and barely can talk and I was in to fill a prescription for antibiotics for me. He said he really doesn't want to lose my business. He said even if I occaisionally traded points I was a very good customer (duh).
He also told me what province the scammer was from. But because I know SDM watches this board I don't want to share that information publicly.

So I think the points are on their way back to me.. and maybe others too! Hope it is before Christmas.:bawling:

Oh I sure hope so!! Let the good news keep coming :top: And feel better!! :flowers:
Mon, Dec 19th, 2011, 07:24 PM
Jezebel

Thanks everyone I hope others get their points back also !!!
Mon, Dec 19th, 2011, 07:26 PM
itsmewhoelse

yay for you Jeez! I hope it all works out for everyone affected. And I hope that the fact that they only have a flyer up to Dec 22 and then not another one until Dec 26th that they have something planned for you all for Xmas weekend.
I love Shoppers Optimum, and can't wait to see how many points I get this year!
Mon, Dec 19th, 2011, 07:29 PM
Jezebel

Quote:

Originally Posted by hollyhill

Well I got the news from my SDM pharmasist. He said he was sorry that he hadn't got back to me but he had been very busy:shock:. SDM told him that my points had been removed from my account by an individual. He said there had been quite a few customers who had been scammed by the same individual. SDM is working on the investigation to be able to lay charges. He said he was surprised my points have not been returned yet and he will phone SDM again for me.:flowers: He knows I am very sick and barely can talk and I was in to fill a prescription for antibiotics for me. He said he really doesn't want to lose my business. He said even if I occaisionally traded points I was a very good customer (duh).
He also told me what province the scammer was from. But because I know SDM watches this board I don't want to share that information publicly.

So I think the points are on their way back to me.. and maybe others too! Hope it is before Christmas.:bawling:

:excited::excited::excited::excited:
Mon, Dec 19th, 2011, 07:32 PM
PinkLincoln

I can't believe someone would send you nasty comments :eek: You think people would be happy you got your points back!!! It is progress! I really hope more people can get their points back! It sucks they can't honor the mega redemption, I just hope the people affected can get their points back in time for Christmas to make this time of year just a little bit easier for them.
Mon, Dec 19th, 2011, 07:38 PM
sarajk

Quote:

Originally Posted by itsmewhoelse

yay for you Jeez! I hope it all works out for everyone affected. And I hope that the fact that they only have a flyer up to Dec 22 and then not another one until Dec 26th that they have something planned for you all for Xmas weekend.
I love Shoppers Optimum, and can't wait to see how many points I get this year!

Some of us have seen the flyer, there isn't anything good going on.

As for people sending negative comments....seriously, get a life!
It doesn't involve you, so just stay out of it!!!!

Jezzy don't let any of them get you down!!! Send their names to Sally and hopefully she bans them.
Mon, Dec 19th, 2011, 07:44 PM
amanda4

:shock::shock::shock::shock:. i am so happy to hear that!!! Made my day!!!

Quote:

Originally Posted by hollyhill

Well I got the news from my SDM pharmasist. He said he was sorry that he hadn't got back to me but he had been very busy:shock:. SDM told him that my points had been removed from my account by an individual. He said there had been quite a few customers who had been scammed by the same individual. SDM is working on the investigation to be able to lay charges. He said he was surprised my points have not been returned yet and he will phone SDM again for me.:flowers: He knows I am very sick and barely can talk and I was in to fill a prescription for antibiotics for me. He said he really doesn't want to lose my business. He said even if I occaisionally traded points I was a very good customer (duh).
He also told me what province the scammer was from. But because I know SDM watches this board I don't want to share that information publicly.

So I think the points are on their way back to me.. and maybe others too! Hope it is before Christmas.:bawling:

I hope everyone who got their points stolen gets them back!!!!!!
Mon, Dec 19th, 2011, 07:45 PM
mydusty

Quote:

Originally Posted by sarajk

As for people sending negative comments....seriously, get a life! It doesn't involve you, so just stay out of it!!!!

Jezzy don't let any of them get you down!!! Send their names to Sally and hopefully she bans them.

AGREED!!! :top:

Although I was not involved in the missing points issue, I feel terrible for those who were and have been reading all the threads regularly with hopes of a positive outcome for all of you!

sarajk - what was the out come of your mother's points ordeal? Did she get them back?
Mon, Dec 19th, 2011, 07:59 PM
xox2010

Quote:

Originally Posted by Jezzeebelle

for those not happy for me please stop "raining on my parade" and sending nasty p'ms

what the heck is wrong with people?

I hope this means others will be getting their points back!
Mon, Dec 19th, 2011, 08:04 PM
bonfire

finally some good news. hopefully everyone gets their points back by the end of this week.
Mon, Dec 19th, 2011, 08:04 PM
sarajk

Quote:

Originally Posted by mydusty

AGREED!!! :top:

Although I was not involved in the missing points issue, I feel terrible for those who were and have been reading all the threads regularly with hopes of a positive outcome for all of you!

sarajk - what was the out come of your mother's points ordeal? Did she get them back?

They never did respond to the e-mails & I really couldn't be bothered to call after knowing everyone was getting turned down. But last week I randomly tried her account and it wasn't frozen anymore. The points were there. I'm guessing I won't ever know if her points were gone or if the account was just frozen! I tried it 5 or 6 times but it had been a few days so I don't even know what day the account was back.
But as you know I never did tell her they were missing.
So while shes in the hospital the end of the month I'll take her card & get a new one.

I have also emailed shoppers on another matter under my email and never heard back!! Certainly lacking customer service in many areas.
Mon, Dec 19th, 2011, 08:06 PM
Ang735

I got my response a few days ago

Thank you for writing to us. We have receiving notice from our Loss Prevention department that this investigation is completed. We have confirmed that you have transferred points to multiple cards. This activity appears to be the result of a point trading/selling scheme, and for that reason, the Optimum points will not be added back to your account. As per the Terms and Conditions of our Optimum program, "Shoppers Optimum Members cannot share their account number and account information with anyone else," "Shoppers Drug Mart reserves the right to limit the transfers from a Shoppers Optimum account," and "Except as permitted from time to time by Shoppers Drug Mart, Shoppers Optimum Points cannot be assigned, exchanged, purchased or given by gift. Shoppers Optimum Points cannot be sold, traded, bartered, rented or otherwise disposed of. Shoppers Optimum Points are void if sold for cash or any other consideration." Again, these points will not be added back to your account.

I only gave my card number out for a roak but, I have gave points away. This just sucks as I have tried to be careful with my card and my number!
Mon, Dec 19th, 2011, 08:25 PM
Jezebel

Quote:

Originally Posted by Ang735

I got my response a few days ago

Thank you for writing to us. We have receiving notice from our Loss Prevention department that this investigation is completed. We have confirmed that you have transferred points to multiple cards. This activity appears to be the result of a point trading/selling scheme, and for that reason, the Optimum points will not be added back to your account. As per the Terms and Conditions of our Optimum program, "Shoppers Optimum Members cannot share their account number and account information with anyone else," "Shoppers Drug Mart reserves the right to limit the transfers from a Shoppers Optimum account," and "Except as permitted from time to time by Shoppers Drug Mart, Shoppers Optimum Points cannot be assigned, exchanged, purchased or given by gift. Shoppers Optimum Points cannot be sold, traded, bartered, rented or otherwise disposed of. Shoppers Optimum Points are void if sold for cash or any other consideration." Again, these points will not be added back to your account.

I only gave my card number out for a roak but, I have gave points away. This just sucks as I have tried to be careful with my card and my number!

:frown: that is sad !! I clearly said I transferred points between my roomie and myself and I said that in writing in the fax I sent them ....besides that there was very little activity on the account besides a raok where I gave another sc'er 28,000 points and the TAF event
Mon, Dec 19th, 2011, 08:28 PM
$avvy$hopper

i've been following this thread too hoping for a good outcome. Glad to hear of the new updates - it's so great for those who have points reinstated or on their way.

Sorry to hear of your case update Ang; seems they've closed it now. :( hugs.

let's hope for good news for others who are still awaiting answers.
Mon, Dec 19th, 2011, 08:34 PM
cabmonk

Quote:

Originally Posted by Ang735

Shoppers Optimum Members cannot share their account number and account information with anyone else," "Shoppers Drug Mart reserves the right to limit the transfers from a Shoppers Optimum account,"

Yet they do friends and family events, and do encourage people to transfer points to their friends and family, even on their own facebook page. Then say never share your number with anyone or transfer points. Well which is it, transfer points with friends and family or transfer points with no one??
Am I wrong, but in order to do the friends and family events do the people you are involved in it with need to know your number?

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