Zellers: 50% off one item, limit one per customer (Dec 26-31)

[love88]

Just got an e-mail from Zellers about the complaint I sent, they want me to send my phone #. Did anyone else get any?

[Chantel]

I just got an email back as well. I COMPLIMENTED the manager's actions, and this is what they send me:


Dear Chantel,

We have received your e-mail of your complaint regarding your recent
shopping experiences at the Kamloops Zellers.

We would first like to thank you for taking the time to communicate to
us, and allow us the opportunity to address this issue. Please accept
our apologies for the obvious shortfall in our customer service efforts.


Please be assured that the store manager is continuing to place emphasis
and resources consistently in providing service levels to our customers
that will differentiate us from the competition.

In this particular situation we obviously fell short.

We would appreciate it if you would provide me with your telephone
number so that I may have the store manager contact you to address your
concerns.

Your support of Zellers is appreciated and I trust that we may be able
to continue serving you in our stores.

Regards,
Duane
Zellers Customer Service


NO IDIOTS, WHAT THE HELL?

[love88]

That's exactly what they said in their e-mail too. Did you give them your number?

[FallenPixels]

LOL Chantel, they probably are not used to compliments

[tjthemanto]

I just got an email back as well. I COMPLIMENTED the manager's actions, and this is what they send me:


Dear Chantel,

We have received your e-mail of your complaint regarding your recent
shopping experiences at the Kamloops Zellers.

We would first like to thank you for taking the time to communicate to
us, and allow us the opportunity to address this issue. Please accept
our apologies for the obvious shortfall in our customer service efforts.


Please be assured that the store manager is continuing to place emphasis
and resources consistently in providing service levels to our customers
that will differentiate us from the competition.

In this particular situation we obviously fell short.

We would appreciate it if you would provide me with your telephone
number so that I may have the store manager contact you to address your
concerns.

Your support of Zellers is appreciated and I trust that we may be able
to continue serving you in our stores.

Regards,
Duane
Zellers Customer Service


NO IDIOTS, WHAT THE HELL?

Its just a standard response & automated response most companies send ..they don't even bother reading what you wrote ..LOL

[$avvy$hopper]

I called Head Office (as did some others from this forum), and was actually authorized to use the coupon on ONE sale item. I old them which store I would be shopping at, and they called ahead for myself, my husband and a friend to use on ONE sale item each. I believe they actually did this for other people also.

I think they were overwhelmed with the number of people going back and using the coupon for many, many items.

lucky you!

[maliha44]

On the topic of Canada's least favourite retailers, CBC's show Marketplace did a story on customer (dis)satisfaction and the episode aired last Friday evening. Zellers came out at the very bottom of their survey. Their competition for 'worst' was with Wal-Mart and Canadian Tire. Pretty interesting viewing. When asked to comment, Zellers had no comment.

Ya, I watched that episode. It was no surprise to me Zellers was at the bottom considering its recent actions.

[Candini]

Its just a standard response & automated response most companies send ..they don't even bother reading what you wrote ..LOL

LOL so funny

[leda]

LOL Chantel, they probably are not used to compliments

haha! My thoughts exactly! They probably didn't take the time to read your e-mail and figured it was just another complaint, since that is all they get I think, lol.

[dariusz8]

Zellers posted this on their FB page this morning:

Zellers


Hi everyone! We’ve heard a lot of feedback from you over the past couple of weeks and we’re excited to put it into action. So stay tuned this week for something that will help us kick 2012 off right!

in a more recent post:

Zellers Hi Linda Curtis - the official launch will be Saturday, Jan 14th - but you'll hear more about it throughout the week.

[Smarty]

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