Originally Posted by
ctrade
Recently, I've been feeling so sick of Cashier giving out their PERSONAL COMMENT to customer or accused the customer being misuse just by ASSUMING. And they just have to make you feel like you are a cheap customer.....
After the Zellers 50% coupon incident that I was being accused by a CS Rep for shopping 4 boxes of diapers at a time (when I have 4 customers with me to purchase that as per one per customer rules)....I got another "woow" comment from an RCSS cashier today....went to RCSS today to buy some Air wick scent oil kit which they reduce the price for the holiday one to $2.44, you can print a $3 off coupon from smartsource.ca to get it. Since each computer can only print 2, so, i print 2 out and I didn't read the details as I was hurrying to drop my husband off to work this morning, I just ran in the store on the way, grab the product and paid without any problem. After that, I told my mom and sisters about the deal and I print out 4 more coupons from my nephew and my sister's computer and ready to go get some more with my mom in the afternoon. This time, I noticed the coupon is a bit weird, it has 2 expiry date, one on the corner "expires Mar 31, 2012", one at the bottom "offer expiry Dec 31, 2011", it also said "one coupon per purchase per customer". But it was from the smartsource site itself, so I try to buy one at the self checkout for my sister first to test it out, gone through with some difficulties. Left the rest of 3 kits to checkout with the rest of the stuff that me and my mom got, I thought it shouldn't be much of a problem as I did heard some SC'er buying BUNCH of other stuff with limit customer on coupon without any problem. I thought I only get 3, shouldn't be that bad. But I was so wrong......The cashier read the coupon and said I can't use it, coz it said offer expiry Dec 31, 2011. But I pointed out that the official expires date box said Mar 31, 2012. Then she went around ask bunch of cashier including the one who dealt with me at self check out earlier. At that point, I feel that they thought I'm trying to use a fake coupon, which I am 200% NOT. Then the cashier who dealt with me before talked loudly to the cashier dealing with my current transaction, of course in front of all customer and said:"The coupon limit one per customer, she keeps coming back, i don't know how many times she come back!!" I was very shock and angry with that kind of comment. I know I didn't follow the limit customer rules, but seriously, because of that the cashier can accuse me for using a fake coupon several times and assuming that I got a load of that item using fake coupons?! In fact, I only want to get 6 in total.
:arrow:Here is the main point I wanted to say.... I am totally ok when any cashier told me I cannot use the coupon, I am NOT a cranky customer that if they suspect my coupon I have to argue with them. If they suspect, fine, i don't need to buy it, not a big deal, But what i HATE:mad: the most is they just have to HURT your FEELING by assuming you are a greedy ppl, trying to use fake coupon and cheat the store, accused you like a thief by making their personal comment to a customer. Is it because of the low wage thing, they have to deliver crappy customer service?! Why can't they just simply tell me "it limit one per customer, can you come back with another customer" I would be more than happy to invite my sisters over to pay it later on if that limit customer issue is so important to the store, I would do that.
I use coupon, doesn't mean I am a cheap customer and can be treat like crap; I didn't follow the limit customer rules, doesn't mean I am a bad customer, I just want to get the deal for my family.....
Just wondering if any ppl feel the same way as I do sometimes with certain cashier/supervisor....very depressing....:sad: