Points awarded to wrong account!

[SmartUx]

I was in a SDM along the 401 (ON) somewhere and when I checked my receipt the Optimum Points had been awarded to some other account (my card was scanned).

I mean way off - my account starts with a 7 and the account that got them starts with an 8!

It was only 50 points but I would like to know what happened....

[Poirot]

Someone at the store scanned the wrong card namely the cashier.

[jlbiffis]

I saw another post just like this one! Shoppers Drug Mart conspiracy!

[NuCoupon]

I remember before I got an optimum card, the cashier scanned her own card that she had on a band around her wrist. Maybe something similar happened.

[maddie2008]

This is the main reason "I REACH OVER THE SCANNER AND SCAN MY OWN CARD" everytime.

[abbasgirl]

That sounds fishy. I think you should let head office know. They should be able to track the number and fire the cashier if they are stealing points.

[guccicouponer]

This is what happened to me on monday!!!! I posted my story under the 8000 bonus points thread. I had to return everything & then they rang it through again under my card. It was a huge hassle. I was at the till for at least 30 minutes. The till froze at one point when she was trying to correct a price that was incorrect. Had to reboot & start all over. The cashier had no clue why someone's card # came up in the first place. Maybe it was a computer error?? Who knows. But I learned my lesson to always look at the screen, you card # (3 #'s are blocked out) should come up in the right hand corner. I was at SDM today & looked for my correct # as soon as she scanned my card.
Has this happened to anyone else besides us?

[YOU AND ME]

I remember years ago when my dd was supervisor at SDM there was a girl there who was stealing points from customers

[happy_me24]

Hhmmm.....Shoppers is not doing too good in my books right now if that's the case lol! I'll put them right up there with Zellers...
I don't think that's happened to me, but I never thought to look. I'll pay closer attention now!

[KrazE]

I read every single one of my receipts before I even leave the store to make sure the points are correct.
I hate getting home & having to go back, or make calls to fix anything - so I save myself the time no matter how busy I am to just check before leaving.

[karissadahl]

Wow I never have even thought to check for this. What a pain that is for you

[carlyincanada]

Hmmmm....Crazy!! Did you call SDM HO & did they fix it?? Hope you got a better response then I did!!

[anisa]

this just seems too fishy.

have you posted it on their facebook page? perhaps others have had it happen to them!

i always check the amount of points, but never my actual card number. DOH!

[crocodile]

With the new system, what I found (at work), was that if you scanned a customer's optimum card more than once on a transaction, it carried over to the next transaction. I believe that this is a glitch in the new system, and hopefully they will fix it very soon.

I would hope that this is what had happened, and that the cashier wasn't stealing your optimum points. Also, if he/she were using their own personal card, you would see their name pop-up on the screen, indicating that it was a "staff" purchase.

[Super Mel]

I will deffinilty look for this in the futur!