Have you ever requested a coupon policy?

[Ami1984]

Am i the only one who thinks it is weird that if you ask for a coupon policy on-line and most companies response is:

Thank you for contacting us. In regards to your email, we presently have no coupon policy (publicly available guidelines). Our Walmart website equally reflects this.
If you would like to ask a specific question(s) regarding coupons, we are more than happy to respond, as per the guidelines we provide our stores.

Don't you think it should be publicly available, and same from store to store. I have an experiment here I wonder if I were to request an American coupon policy? Would I get the same response, I really think it is BS, that one wal-mart excapts this and the other doesn`t