Worse Shoppers Experience ever!

[greencanuck]

Update: I just got an email from Shoppers. They are still standing by the store managers story that the Garnier B.B. cream is advertised for $18.99 as scanned. Even though I have provided them a picture of the item on their shelf with the sale sticker for $9 clearly showing the upc symbol. Well they said their apologies and offer me a credit toward my optimum card. WOW Not really happy with that at all. They just want to ignore the fact they will not stand by their claim to honoring Scanner Price Accuracy Voluntary Code.

Keep good notes about all your interactions and contact the Scanning Code organization.

[MillieH]

Post it on SDM facebook page.. when I can't get a solution through other methods I post there.. they take care of it quickly

[karissadahl]

The Fb idea is a good one they respond to that the fastest!!!

[rhiannon1891]

definitely make a complaint to the scop 1-800 number since you're getting nowhere with SDM

[joseff]

My understanding of SCOP is that if the item is under ten bucks, then you get it free, if it's over 10 bucks they take 10 bucks off....that's all I've even gotten from a SCOP and I'm sure someone can post the wording for it....it is frustrating to have management arguing with you, though, and I do understand you being ticked off

[couponmummy]

if it's over 10 bucks they take 10 bucks off

It's $10 off the selling price, not the scanned price.

[joseff]

It's $10 off the selling price, not the scanned price.

• 1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and
  (a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
  (b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.
  
  
  I'm sorry, I mispoke...but out of curiousity, I looked it up....next time i'll know different

[couponmummy]

No problem. I was just clarifying. There are some cashiers that will give me $10 off the scanned price. Umm, no. You manually correct it to the selling price and then you take $10 off. SCOP is the law in Quebec and I always get what I want.

I remember Nabob coffee was scanning at Zellers at $5 something when in flyer was $3 and I had $3 coupons. Cashier scans coffee, told her about SCOP and I should get it for free. She said you're not getting it for free, takes receipt and throws it in the garbage. I didn't say a word. Starts a new transaction, manually corrects coffee to $3 and I paid $3 cash. When I had receipt in my hand, I told her that she broke the law, I will be calling HO and report her because I had her employee number on the receipt. After back and forth telephone calls, I get a $25 HBC GC and free coffee. Hmm, never did see that cashier at Zellers again.

[Sally888]

Honestly, once you left the store the opportunity to SCOP was gone. You need to do it there and then or just forget about it. It causes more stress and headache then anything to try to do it as an after thought.