Walmart coupon policy changes

[peterman]

Walmart does have an official company policy, and it is clearly states:

Competitors coupons qualify if:
issued by a Canadian competitoro for a specific item for a specified price i.e. $2.99
buy one, get one free (BOGO) coupons for items with a specified priceo they have a valid expiration date
and are acceptable in black, white or color

Walmart does not send in CZ coupons in for reimbursement. CZ coupons are treated as a price match, therefore keyed in as a price-override. This is why a manufacturer's coupon is allowed in addition.Yes, there is an unofficial policy floating around that reads that they will only accept competitor's coupons if it states the selling price. Walmart has no official coupon policy.But depending on individual Walmart stores, it's up to the manager if CZ are allowed are not. Some take them, some do not. Just ask the person in charge! Speak with the manager, not a Customer Service person. Hope that clears it up for you!

[monkeyluva69]

WM Location: Eglinton / Warden (Toronto)
Was there yesterday. In my coupons I had CZ coupons for Febreeze --- No. They do not accept the CZ coupons. I "discussed" with the manager and asked her to bring the coupon policy (which she did not) and then proceeded to rudely tell me: "Mam, either you are going to buy the product without your coupon or you can choose to find another store to buy the product.

So, I asked her to cancel the whole $170 purchase and told her that I will be giving my business to WM competition from now on.

wow... you should send this to head office - I'd love to know how they would react to the manager's comments - $170 is quite the purchase...

[FallenPixels]

Walmart does not have an official policy, they have told us that many times - they have guidelines (and as far as the guidelines, they do exclude CZ coupons unless it states buy this for $3 etc)

I don't think it is about bashing the people who have been allowed by the managers, but it is also not fair to bash the store for expecting their guidelines to be followed and clarifying them when they are not followed by their own staff, especially when their policy is already very generous in comparison to other Canadian stores

[krysta lynne]

they just need an official policy and need to stick to it. this is frustrating

[Sarah W]

I would like to add to this........I don't have many months under my belt with couponing but already I have noticed at many stores (not just Walmart) that not many staff members are properly trained regarding coupons.....I do notice this the most at Walmart as many couponers tend to use Walmart a lot due to their price matching etc.... Wish they would designate a couple lanes specifically for price matching and coupon users - and train a certain number of staff really really well to work on these lanes - it would make things faster for everyone and the couponers and price matchers don't mind waiting in line at all, then we wouldn't have to train their staff!

[gagnoncg]

I completely agree.

I would like to add to this........I don't have many months under my belt with couponing but already I have noticed at many stores (not just Walmart) that not many staff members are properly trained regarding coupons.....I do notice this the most at Walmart as many couponers tend to use Walmart a lot due to their price matching etc.... Wish they would designate a couple lanes specifically for price matching and coupon users - and train a certain number of staff really really well to work on these lanes - it would make things faster for everyone and the couponers and price matchers don't mind waiting in line at all, then we wouldn't have to train their staff!

[FallenPixels]

Then people would complain that the store was prejudiced against couponers lol

I don't think I have had any major issues at walmart in some time, I try not to use too many of one coupon at once though, I like to check the stores for coupons anyway so I don't pricematch my whole shop either. I have seen them give people with lots of the same coupon a hard time.

[Baggravation]

Yikes! You'd think that they would be happy for the business! I mean really. Walmart is ALWAYS trying to take away business from the little guy so why can't they accept a few coupons?

Obviously they should NOT have accepted the Loblaws/Superstore Coupon Zone coupons but I guess that's what happens when you mostly have young kids working at minimum wage sometimes. They probably weren't informed not to take those specific coupons.

Want to trade with me? Just updated my trade list.

Let's not make generalized assumptions based on someone's age! I find that offensive. It has to do more with how much the cashier actually cares rather than the age of the employee! You know, the cashiers DO get in trouble for accepting wrong coupons! So no cashier would want to make a mistake in regards to coupons; young kid or older. By the way, many customers ask the cashier to call the manager if they do not accept their competitor coupons and most of the time the managers say to accept the coupon! I've seen it happen hundreds of times. Walmart is always concerned about customer satisfaction, even if what they're doing does not follow their policies.

[DianneS]

Let's not make generalized assumptions based on someone's age! I find that offensive. It has to do more with how much the cashier actually cares rather than the age of the employee! You know, the cashiers DO get in trouble for accepting wrong coupons! So no cashier would want to make a mistake in regards to coupons; young kid or older. By the way, many customers ask the cashier to call the manager if they do not accept their competitor coupons and most of the time the managers say to accept the coupon! I've seen it happen hundreds of times. Walmart is always concerned about customer satisfaction, even if what they're doing does not follow their policies.

I would say Walmart is always concerned that shoppers spend money in their stores. Their general lack of customer service, including having 75% of their tills closed even when shoppers are lined up in the aisles, and their often empty grocery shelves tells me that customer satisfaction is not particularly high on their list.

[FallenPixels]

That may be the case at your local walmart, mine is crazy busy but always has lots of lanes open, and at least 3 people on the express lanes, and its rare any shelf is empty unless its a crazy good deal and then I put it down to couponers clearing them

[Baggravation]

I would say Walmart is always concerned that shoppers spend money in their stores. Their general lack of customer service, including having 75% of their tills closed even when shoppers are lined up in the aisles, and their often empty grocery shelves tells me that customer satisfaction is not particularly high on their list.

I have to agree with you on the lane situation. I know a lot of people that work at Walmart and they've told me that they don't get nearly as many hours as those used to even though it's just as busy as it was before. I guess you're right in that regard; they aren't really giving good customer service. I was talking more in terms of the coupons and when the customer actually gets to the cash register. Getting there does take a while now that I think about it.

[yowooky]

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[DianneS]

That may be the case at your local walmart, mine is crazy busy but always has lots of lanes open, and at least 3 people on the express lanes, and its rare any shelf is empty unless its a crazy good deal and then I put it down to couponers clearing them

My Walmart is a new Super Walmart that opened about 6 months ago and I can't figure out their lack of service and stock. They put huge money into a new store but there are many times I have gone in and found depleted stock. In fact, they have even run out of milk by 7 p.m. on more than one occasion. They do have the express check-outs staffed, but rarely have many cashiers on the other tills. Given that we have a huge grocery section, there are a lot of shoppers who don't qualify for "express". I had thought it might be 'opening pains' and had hoped they would adjust within a couple of months. Unfortunately, not the case. I think it's fine if you shop during the week-days but I'm not able to do that.

[luckbealady]

Checked out the Walmart at WhiteOaks Mall in London yesterday.

Customer Service said the only coupons they really won't accept are the Coupon Zone ones (I didn't ask about competitor coupon as I've never used them there, but I imagine it would be the same).

So that Walmart does accept printed coupons (that have expiry dates/bar code/manufacturer coupon), save.ca, websaver and brandsaver coupons, as well as coupons you receive in inserts and product coupons found in store.

[shae-z]

My local Walmart (Vancouver) is not allowing you to price match a competitor's store price AND use a coupon...its either/or. BUMMER!!!! While this is frustrating...I will still shop there as I find they have the best prices around town.