Maybe try contacting them? I got mine last week and I think they said they wanted it reviewed within two weeks of receiving the product. So I would contact them just to confirm that it was sent out...Though I'm not sure how strict they are with their must be reviewed in two weeks timeline. I guess I will find out because I can't do mine until at least next week with exams being this week. At least I'm trying it in the shower :p so far so good with me and my skin is super picky!