I have been eyebawling this kitchen for 4 years, finally hubby and I say it's time.
So October 2011 (last October) I place the order and sign the contract.
The installation date was set for early January (yeah) while everyone else was doing the Christmas countdown I was doing the installation count down. So the cabinets, etc are delivered 1 day before, I notice they are not the proper color, oh crap....so I call the kitchen representative from my store, she comes over, etc.....yes the color is not correct.
So we proceed anyways because I was given $2K discount and could live with the color, don't love it but may learn too.
The countertops arrive just plane jane melamine for the time being as the kids are young and well what I really want is too expensive for the time being. No worries, they arrrive scuffed to heck, it takes 3 deliveries before they arrive somewhat perfect.
The installer was all by himself to install everything....poor guy....I notice after he leaves that one of my drawer panels is scratched to hell, I also notice that the side panel beside my fridge is scratched by a a drag mark....oh my, I call the lady, she comes over in the next 2 days...yada yada, will order replacements, okay.
Replacements arrive, the kitchen is now done, they want their $, I then start going over the kitchen with a fine tooth comb and notice that the cabinets are not level and to make them look level, the installer has decided to shim all the crown moulding on the cabinets.....eyesore....
I took pictures and delivered them to the owner of the store with a well written letter saying that I will gladly pay you the balance owing when the deficiencies are completed, he says I'll speak to my staff, the contractor, the contractor can speak to his installer and I'll get to the bottom of this and if I don't call you on Monday please call me....well it's been
1 1/2 months AND I forgot to mention that I don't have a functioning kitchen sink or dishwasher (being doing dishes in the bathroom), so I figure okay since his contractor personally told me off in front of my kids and promised that he WOULD NOT be back that, okay the store is going to drop this. I've spoken to my lawyer....blah blah, now Thursday this week I get in the mail an invoice for the balance owing....I flip to say the least.....what do you do? The store owner will not return my calls, I have kitchen that is not installed properly and I'm expect to pay the bill, any lawyers out there that can tell me what to do, I live in ON.
My lawyer said to wait until he sues me and then counter-claim but my nerves can't take it?

