NO 20x points .. ??? UPDATE

[Marteli]

Hello dear couponers,

So I worte to SDM regarding the worng entering of my codes and of course this affecting to get my 20x points .. so this is the answer I recived from the costumer rep. (starts from the bottom)

Maria's E-mai
Thank you for your response.

But according to Shopper facebook page and the person responsable on aswering facebook messages through the pag is had been stated that the 20x points will be awarded if you reach $50.00 before coupons, as long as the coupon codes are entered correcly (which in this case it wasn't), as code 2002 is used for FREE products (which none of my coupons were fo a FREE product), and this code will deduct the whole tax amount that will be paid by the manufacturer. Code 2001 will discount only the amount on the coupon and tax will be charge on the FULL amount of the product (as well this is stated on the CRA website in how to handle coupons).

How I said, this is the 1st time this had happend to me and I always shop there on the 20x points event and always spend $50.00 before coupons and I usually pay Less than $50.00 and still get my points as long as the codes are entered correcly.

Once again thank you for your response.

Best regards,

Maria MacDonald

SDM E_MAIL

> Subject: RE: Ask Shoppers - Store/Service Comments
> Date: Fri, 20 Apr 2012 09:35:29 -0400
> From: [email protected]
> To:

>
> Hello Maria,
>
> Thank you for your reply and for the additional information. We have looked into your purchase, but it does appear that it was processed correctly.
>
> To explain, the spending requirements toward out promotions are based on the total cost of your purchase before tax and after discounts and redemptions. As our coupon policy states that coupons are not to be counted toward your eligibility for our bonus points promotions, we do consider coupons as a discount. Accordingly, your purchase only reached $30.76 before tax and after discounts, and therefore was not eligible for the promotion.
>
> We apologize for any confusion or miscommunication that may have occurred in this regard. As a one-time good will gesture, we have added 5700 points to your card to effectively credit the 20X bonus on the points that you did earn. We hope you enjoy redeeming these points at any Shoppers Drug Mart location.
>
> Information regarding our coupon policy can be accessed on our the Coupon FAQs section of our Facebook page at the following link:
>
> http://www.facebook.com/shoppersdrugmart/
>
> Regards,
> Mark
> Shoppers Drug Mart Customer Service

I was very disaponted to be honest but I'm sure this will be a store I will not be shopping at anymore ..

I have to give special thanks to "LEALGEN" for all the good adivce and the help.

thank you and a happy shopping

[flyingdutch]

sucks that the person who entered your coupons messed up because we all know the points otherwise

bummer

[sarajk]

My way of approaching this was that with 2002 I don't get the base points.
And they admit you get base points with 2001.
While head office will give you the base points the best option is to go back to the store the day of
and have them ring it back in using the proper code. The cash register will end up giving you the 20x points.

Well I'm sorry you didn't get the points I'm not surprised.
Headoffice has always maintained you must spend the $50 oop.
The facebook below $50 was over 4 months ago and quickly retracted.

[Marteli]

The store refused complelty when I asked them to re-ring it .. because the coupons were alredy on the sytems

[torontogal12]

What a sucky situation for you, sorry you had to go through this. I was overcharged $13 in extra scanned items on the last 20xday. I will now be watching them like a hawk, we all should! Make sure they enter 2001!

The store refused complelty when I asked them to re-ring it .. because the coupons were alredy on the sytems

[frugalmom]

The store refused complelty when I asked them to re-ring it .. because the coupons were alredy on the sytems

My store had no problem with re-ringing everything in again. Took a little while but I don't have a problem waiting IN THE EVENT THAT I'M SAVING $.(or gaining points)

[FallenPixels]

There is a local store near me where they ring in all coupons as 2002 on 20x days, I questioned them about it and they said the manager said he would rather eat the tax than deal with the issues (although IMO it causes more issues)

[sarajk]

There is a local store near me where they ring in all coupons as 2002 on 20x days, I questioned them about it and they said the manager said he would rather eat the tax than deal with the issues (although IMO it causes more issues)

Sounds like they know you won't get the points for 2002 and the owern is cheap and doesn't want to pay out the points.
Since store owners do pay for a portion of the points given from the store....

[Marteli]

I see that .. the only thing the store has made do is STOP shopping there, so I rather drive down the st for a bigger one and a better service !

[lealgen]

Glad you got some points out of it even though we all know that you were entitled to to more. I wish stores understood that great customer service = more sales. It's their loss in the end!

[carlyincanada]

Wow, that is not great! Find a new store & friendly staff...they should have did your transaction over again imo!!