So peed off with Swagbucks

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Thu, Apr 26th, 2012, 07:59 PM
rigatti

So peed off with Swagbucks

My DH sent swagbucks a question a couple of days ago, as he wanted to order amazon cards and it asked for his cell phone. He only has a business phone and refuses to give it out...so...I told him, put in my number. I didn't think this would matter since I have NEVER given them my cell phone number, but apparently they have it recorded under someone elses account!!!!!
They have since deactivated his account!!! I am so raging mad. He has worked so hard to get the points that he had and now they are gone!!!
:rant::rant::rant::rant::rant::rant:

This is the e-mail from Swagbucks.

After re-reviewing your account, it has been determined that you were deactivated because you are operating or sharing multiple accounts. This action violates our terms and conditions.

To continue to provide all our members with great services and prizes, we only allow one account per person without sharing to protect our Swagbucks Community and Swagbucks.com itself from cheaters and potential fraud activity.

You can review our FAQ to see more such policies:

http://www.swagbucks.com/g/faq

We apologize for any misunderstanding. Thank you for your time and have a nice day.

**Please keep in mind that your case is officially closed and this will be a final resolution to this issue. No other response will be provided.**

This is his reply:

This decision is quite unfortunate. I DO NOT share my account with any person. It is my own personal account. I cannot understand why you have come to this conclusion and then have decided that this is your official decision without allowing me to provide any response.
My wife and I both have accounts with swagbucks and operate them seperately.
I recently tried to order an amazon gift card, but I cannot give out my business cell phone number. So...I thought that I could give my wife's number as it is her personal phone. I did not think that this would be an issue. Because I have done this you have now closed my account that I have been working on for many many months.
This is not a misunderstanding, since you have made this decision without allowing me to voice my concerns.
I would hope that this is certainly NOT a final decision and that you would reinstate my account along with my swagbucks.
Please reply.
Thu, Apr 26th, 2012, 08:08 PM
pingwinki

Is this a new policy from Swagbucks? I've redeemed for Amazon gift cards before but I have never been asked for my phone number.
Thu, Apr 26th, 2012, 10:05 PM
cherry29

same here, lots of times. that's crazy! i hope he gets his points back :)

Quote:

Originally Posted by pingwinki

Is this a new policy from Swagbucks? I've redeemed for Amazon gift cards before but I have never been asked for my phone number.
Thu, Apr 26th, 2012, 11:29 PM
AmorDeRosa

I have also claimed several Amazon e-cards and no phone number required (i hate giving my number out anyways). Do you share a computer with your husband because if you both logged into your accounts on the same computer maybe thats how they thought you have multiple accounts? Hope everything works out and get the account reactivated!
Fri, Apr 27th, 2012, 02:28 AM
Midnightly

i feel your pain.. really i do they deactivated both hubby and my account! they said i was using a bot on SBTV but i wasn't! i've emailed them back but they have decided to ignore me i have a feeling they are cracking down and booting accounts at whim.. i worked hard for my swagbucks i had ALOT of swagbucks and was about to do a BIG redemption and then they stole my account
Fri, Apr 27th, 2012, 05:16 AM
dilbrt

That sucks, but it is violating the terms of one account per household. I am surprised it wasn't caught earlier though.
Fri, Apr 27th, 2012, 05:38 AM
Zonny

Quote:

Originally Posted by dilbrt

That sucks, but it is violating the terms of one account per household. I am surprised it wasn't caught earlier though.

I thought they changed the one per household rule awhile back. And strange that a phone number was asked for, I've redeemed for hundreds of dollars worth of Amazon GCs and have never been asked for that.
Fri, Apr 27th, 2012, 05:40 AM
nadiabreckon

I've never been asked for a phone # either...strange...
Sorry you're having to go through this, it really does suck!!! :(
Fri, Apr 27th, 2012, 06:49 AM
MamaF

Over on the swagbucks thread there have been a few people that have had their accounts taken away recently. Tell hubby to keep trying with the e-mails, some people have had them reactivated. Good luck!
Fri, Apr 27th, 2012, 07:16 AM
FallenPixels

It was changed to one per person.

Just keep hounding them and ask for proof of this sharing.

As far as the cell thing, they randomly choose accounts for verification. You can choose to have a card with a pin mailed to you also if you don't mind waiting longer than cell verification
Fri, Apr 27th, 2012, 05:29 PM
rigatti

Quote:

Originally Posted by dilbrt

That sucks, but it is violating the terms of one account per household. I am surprised it wasn't caught earlier though.

Their terms state one account per person, not one account per household. I re-read them to make sure, otherwise I wouldn't have signed my hubby up. So upset with them!
Fri, Apr 27th, 2012, 05:30 PM
rigatti

Quote:

Originally Posted by Midnightly

i feel your pain.. really i do they deactivated both hubby and my account! they said i was using a bot on SBTV but i wasn't! i've emailed them back but they have decided to ignore me i have a feeling they are cracking down and booting accounts at whim.. i worked hard for my swagbucks i had ALOT of swagbucks and was about to do a BIG redemption and then they stole my account

I'm hoping they get back to me...I think I will just keep e-mailing them. My hubby had over 1000 swagbucks and for him, that was alot.
Fri, Apr 27th, 2012, 05:31 PM
rigatti

Thanks for the advice...I will be sending another e-mail today.
Fri, Apr 27th, 2012, 10:57 PM
Gazpache

I have to admit I'm really disappointed in their CS as well. I did one of their surveys when I first started. It was worth 1600sb because it took over an hour to do. I was so excited! I completed the survey, got the completed screen and NEVER got the points added to my account. I emailed SB about it, they told me to email their survey partner, the survey partner never replied.. so I went back to SB who basically said "too bad so sad". It makes me super hesitant to do surveys with them anymore.
Tue, May 1st, 2012, 10:37 PM
Eva-M

I am going through the same thing about the verification...
Back in December 2011, I opted and received a card with a pin# to verify the account
I tried to redeem today and it's asking me again the verification process - I emailed them and asked why am I getting this again because I have verified the account and they said it's a "one time" thing only ?!?!
I am so confused. I can't wait on their response. I still have the card they mailed me with the pin# in December...